Deep Dive 18 minutes PremiumUS Retailers Leverage Technology To Make the Last Mile a Competitive Advantage Coresight Research April 1, 2021 What's InsideCoresight Research has identified last-mile evolution as one of the key trends to watch in 2021, with consumer demand increasing for faster, more secure and trackable fulfillment. In this report, we discuss four technological innovations that US retailers are implementing to increase the efficiency of their last-mile logistics operations and thus gain a competitive advantage: Autonomous delivery robots BOPIS (buy online, pick up in-store) and curbside pickup Smart lockers Visibility tools We present an overview of each technology, and recent developments and case studies, highlighting relevant retailers and technology vendors. We also discuss an outlook for the future adoption of each innovation. Follow the links to read more Coresight Research coverage of robotics and retail technology. Contents What’s the Story? Why It Matters Technological Innovations in the Last Mile: A Deep Dive Autonomous Delivery Robots BOPIS and Curbside Pickup Smart Lockers Visibility Tools What We Think Implications for Retailers Implications for Technology Vendors Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: Innovator Profile: PlayAbly—Creating Engaging, Branded Experiences with AI-Powered Shoppable GamesWeekly US Consumer Sentiment, Flash Preview: The Big Surprise in a Week of Shocks—InfographicUS CPG Sales Tracker: Growth Momentum Eases Amid Greater Consumer CautionWeekly UK Store Openings and Closures Tracker 2025, Week 23: Aldi and Topshop To Open Stores
