Deep Dive 13 minutes Premium

US Retail Returns: Reshaping Customer-Focused E-Commerce

What's Inside

Returns are an ongoing retail challenge and managing reverse logistics amid the pandemic-induced spike in e-commerce is putting increasing pressure on brands and retailers. We discuss key metrics within e-commerce product returns in the US and present four strategies that retailers can implement to improve the online returns process.

Click here to read our sustainability insights on the hidden cost of retail returns.

Contents (Click to navigate)

What’s the Story?

Why It Matters

Retail Returns: A Deep Dive

Retail Returns Key Metrics

Retail Returns Strategies

What We Think

Implications for Retailers

Implications for Technology Vendors

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