Deep DiveUS Retail Returns: Reshaping Customer-Focused E-Commerce Coresight Research June 30, 2021 Reasons to ReadReturns are an ongoing retail challenge and managing reverse logistics amid the pandemic-induced spike in e-commerce is putting increasing pressure on brands and retailers. We discuss key metrics within e-commerce product returns in the US and present four strategies that retailers can implement to improve the online returns process. Click here to read our sustainability insights on the hidden cost of retail returns. Contents (Click to navigate) What’s the Story? Why It Matters Retail Returns: A Deep Dive Retail Returns Key Metrics Retail Returns Strategies What We Think Implications for Retailers Implications for Technology Vendors Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: Seasonal Shopping, 2Q25—Expectations for Easter, Memorial Day, Mother’s Day, Father’s Day; Plus, Holiday 2025 Plans: US Consumer Survey Insights ExtraUS Retail and Logistics Holiday Hiring Hits Lowest Level in Over a Decade—Data GraphicWeekly US Store Openings and Closures Tracker 2025, Week 28: Store Closures Climb by Two-Thirds vs. Last YearHigh-Income Consumers’ Economic Optimism at Five-Month Low; Holiday Shopping Accelerates: US Consumer Survey Insights
