Think Tank: US BOPIS, Curbside Pickup and Smart Lockers Are Reshaping Omnichannel Retail

What's Inside

The Coresight Research Think Tank series delves into the trends and segments that we have identified as presenting growth opportunities in retail in 2022 and beyond.

Omnichannel fulfillment services, such as buy online, pick up in store, curbside pickup and smart lockers are now areas where retailers are making improvements to provide seamless shopping experiences. We analyze the following:

• Proprietary survey data indicating consumer preferences for collection vs. delivery
• Demographics on who uses collection vs. delivery, by age
• Types of products consumers have collected as well as retailers from which they collect
• Market drivers
• Themes we are watching, including examples of how retailers are digitally enhancing services

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Contents (Click to navigate)

Introduction

What’s the Story?

Why It Matters

BOPIS, Curbside Pickup and Smart Lockers in the US: A Think Tank

Consumer Preferences for Collection Services: Our Survey Data

Competitive Landscape

Market Drivers

Themes We Are Watching

What We Think