Supply Chain Briefing: Virtual Assistants Bring Speed and Save Costs in the Supply Chain

Key Points

In our weekly Supply Chain Briefing series, we discuss how technology is transforming the various stages of the retail supply chain, including product design, demand forecasting, manufacturing, logistics, warehousing, last-mile delivery and sales.

This report discusses how Intelligent Virtual Assistants (IVAs) work, and how they can be applied to various stages of the supply chain.

• Global spending on the IVA market is expected to reach $17.13 billion by 2023, an estimated CAGR of 38% over the $3.42 billion spent in 2018, according to procurement intelligence company
• With rising demand for faster delivery, there is a business case for using IVAs.
• IVAs can help retail by enhancing logistics, last-mile delivery and at various sales stages of the supply chain.