Event Coverage 6 minutesRegister for Free AccessShoptalk Day 3 Coresight Research Insights: Hearing from Old Navy and HBC on Omnichannel; Tapestry and Lowe’s on Knowing Your Customer Coresight Research March 6, 2019 Executive Summary Omnichannel execution is a process worth perfecting, but there’s still a lot of work to be done. The evolution of the physical store into an omnichannel strategy requires new KPIs and cultural change. The age-old retail adage “know your customer” comes up at every session we attended. The digital transformation of retail is enabling technology, machine learning and artificial intelligence (AI) to support this truism to better meet consumer needs, anticipate desires and develop emotional bonds. Please Login to read the full report. Not a member? Register for a free user account. This document was generated for Other research you may be interested in: Earnings Insights 2Q23, Week 1: Albertsons, Crocs, L’Oréal, Walgreens and More Post Positive Performance; Levi’s Sees Sales DeclineUS Consumer Tracker Extra: Which Consumers Are Trading Down To Combat Inflation?US CPG Sales Tracker: Nonfood CPG Rebounds, with E-Commerce and In-Store Growth AcceleratingEarnings Insights 3Q23, Week 2: Crocs, CVS and Colgate-Palmolive Report Strong Results; Carter’s, Clorox, Estée Lauder and VF Corporation See Sales Decline