Playbook: Mastering Online Returns Logistics

What's Inside

The Coresight Research Playbook series provides recommendations for brands, retailers and marketplaces seeking to tap growth segments and emerging trends.

In this Playbook, we present four strategies retailers and brands globally can use to overcome returns logistics hurdles, driving efficiencies in their reverse supply chain. We cover returns channels, refundless returns, channels for disposing of merchandise, and more.

• Read more from Coresight Research’s Playbook series.

Contents (Click to navigate)

Introduction

What’s the Story?

Why It Matters

Mastering Online Returns Logistics: A Playbook

1. Offer Multiple Channels for Customers to Make Returns
2. Designate Space To Handle Returns
3. Evaluate Channels for Returned Items
4. Consider Providing Returnless Refunds

What We Think