What's Inside

The Coresight Research Playbook series provides recommendations for brands, retailers and marketplaces seeking to tap growth segments and emerging trends.

Coresight Research has identified the sharpening of last-mile strategies in retail as one of the key trends to watch in 2021. Retailers will have to enhance their last-mile delivery capabilities moving forward in order to capitalize on the pandemic-driven shifts in consumer spending behavior that are likely to sustain in the long term.

In this Playbook, we present four key strategies that US retailers can adopt in their last-mile ecosystem to gain a competitive advantage, covering the following topics:

1. In-house logistics infrastructure
2. Returns
3. Sustainability
4. Technology for BOPIS and curbside pickup

Read more about key innovations in retail’s last-mile ecosystem in our separate report, which covers  autonomous delivery robots, BOPIS and curbside pickup, smart lockers and visibility tools.

Click here to read the previous report in the Playbook series, which presents five best practices for US brands and retailers to develop winning livestreaming e-commerce strategies.