Event Coverage 4 minutesRegister for Free AccessLuxeCX/AMCX Conference 2019: Luxury Brands and the Customer Experience in the Digital Age Coresight Research October 3, 2019 Executive SummaryOn September 25, 2019, Coresight Research attended LuxeCX/AMCX: The Role of Customer Experience in Business, a conference on the luxury business, hosted in New York City. Luxury brands and retailers, service providers and researchers discussed the role of customer service as a key determinant for consumers when making shopping and buying decisions. Key insights include: As new upstart brands go after luxury stalwarts, the latter should leverage their heritage, product and service to differentiate as true luxury. Customer feedback, often captured on social media, is essential to understand what is working with your customer. High-quality data makes a difference: Luxury brands need tools to interpret the data. Post-purchase consumer perceptions are more important than pre-purchase perception. Please Login to read the full report. Not a member? Register for a free user account. This document was generated for Other research you may be interested in: CES 2023 Day One: Sustainable and Intelligent Solutions Tech To Address Global ChallengesIn-Store Shopping Thrives: US Consumer Tracker 2023, Week 27US Department Stores—Retail 2025 Sector Outlook: Softness To Continue, Despite Beauty OutperformanceUlta Beauty Investor Day 2024: Targeting Sustainable Growth, with a Focus on Digital Innovation