What's Inside

On June 29, 2021, Coresight Research hosted a panel discussion with technology innovator Newmine, to discuss how e-commerce retailers can address the surge in product returns in the aftermath of 2020’s e-commerce boom.

In this report, we present three key insights from the event:

• Returns have recently become a key focus for e-commerce retailers: According to the NRF (National Retail Federation), the US returns rate for online purchases ballooned to 18.1% in 2020, far above the overall retail industry rate of 10.6%.
• E-commerce retailers are investing in new technologies such as augmented reality (AR) to guide consumer expectations and minimize returns.
• As consumers become more environmentally-conscious, retailers have an additional incentive to improve their reverse logistics.

Watch the full webinar on demand on our website.

Read more about the hidden costs of retail returns in our separate report, part of Coresight Research’s Sustainability Insights series.

This report is available for free and can be accessed by registering for a free account.