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Coresight Matrix: AI Software for Communication

Coresight Research

What's Inside

As the pace of innovation increases exponentially, retail technology companies are developing powerful new machine learning-powered artificial intelligence solutions that can put new tools into the hands of retailers—and their customers.

This report looks at how companies are deploying technology that can:

  • Transcribe speech to text, translate language, create text classification models, offer personality insights and even analyze a callers tone of voice
  • Deploy automated customer care platforms that can solve 70% of inquiries, no human involvement required.
  • Deploy bots onto messaging apps such as Facebook Messenger and WhatsApp.

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