RetailTech: Frictionless Checkout—The Eye in the Sky Makes Shopping a Breeze

Published – May 2024

How is “Just Walk Out” technology progressing? Discover developments and trends in AI, (artificial intelligence) RFID (radio-frequency identification), computer vision and more that are enabling frictionless checkout at retail stores. We discuss self-checkout, retail shrink, the latest news from Amazon, and more.

This report is part of our RetailTech series, which explores developments, insights and implications related to established and emerging technologies that are shaping the retail landscape.

Data in this research report include:

• US market size for checkout and payment technology, 2017–2027E
• US shrink rates for transactions via self-checkout versus cashier, according to Grabango

Introduction

Market Scale and Opportunity

Frictionless Checkout—The Store of the Future: Coresight Research Analysis

1. Advances in Technology Have Enabled Cost Effective, Computer Vision-Powered Stores
2. Amazon Pivots Toward Computer Vision and RFID
3. Reducing Friction Can Also Lower Shrink: the Eye in the Sky Sees All

What We Think

• Implications for Brands/Retailers
• Implications for Technology Vendors
• Impacts for AI

Notes

5-page PDF report

Amazon, AiFi, Aldi, Grabango, Sensormatic, Target, Trigo, Uniqlo, Walmart

1. Estimated US Market Size for Checkout and Payment Technology (Left Axis; USD Bil.) and YoY Growth (Right Axis; %)
2. US: Shrink Rates for Transactions via Self-Checkout Versus Cashier (%)