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Access research reports and presentations on the retail and technology ecosystem, including consumers, companies, economies, and retail and technology trends. Use the filters below to find research reports and presentations by sector, theme, company or other parameters. Alternatively, use the search box above to find relevant research content.

Event Coverage | October 5, 2023 Premium

Salesforce Dreamforce 2023: Generative AI, Data Cloud and Commerce Cloud

We present insights from Salesforce’s Dreamforce 2023 conference, held in San Francisco, US, on September 12–14. With a focus on generative AI and cloud computing, we discuss the AI (artificial intelligence) revolution, the company’s Einstein 1 Platform, and more.

Insight Report | September 25, 2023 Premium

Generative AI Latest: The EU Digital Services Act, Conversational AI and VMware Explore 2023

Continuing our new Generative AI Latest series, we present recent developments and notable trends in generative AI (artificial intelligence) globally—covering the EU’s new Digital Services Act, the ways conversational AI is reshaping retail customer service, and new solutions announced at VMware Explore 2023.

Event Coverage | September 8, 2023 Premium

Google Cloud Next 2023: Opening Keynote—Generative AI in the Spotlight

We present key insights from the opening keynote of the Google Cloud Next 2023 event, which focused on new, AI (artificial intelligence)-related product developments—including for machine-learning platform Vertex AI and generative AI Workspace tool Duet AI—as well as cybersecurity features.

Insight Report | September 1, 2023 Premium

Generative AI Latest: Nvidia at SIGGRAPH, the Rise of Google Cloud, US Consumer Concern on the Future Impacts of AI

Continuing our new Generative AI Latest series, we present recent developments and notable trends in generative AI (artificial intelligence) globally—covering Nvidia’s new solutions (announced at SIGGRAPH 2023), the rise of Google as a preferred cloud provider, and US consumer concern around the future impacts of generative AI.

Insight Report | August 21, 2023 Premium

Generative AI Latest: Amazon’s Initiatives, the Home Sector’s Entry and the Launch of Hypermodal AI

Continuing our new Generative AI Latest series, we present recent developments and notable trends in generative AI (artificial intelligence) globally—covering Amazon’s initiatives (announced at AWS Summit 2023), the foray of the home sector into the generative AI space, and Dyntatrace’s launch of hypermodal AI.

Deep Dive | August 17, 2023 Premium

Think Tank: Generative AI Explained—Understanding Its Power and Fundamental Technologies

In this Think Tank, we provide a reference guide for businesses to understand generative AI (artificial intelligence) and its foundational AI technologies. We discuss retail use cases of generative AI as well as challenges and strategies for AI technology implementation. We explore the technological prerequisites that have paved the way to the advanced AI and generative AI we see today.

Insight Report | August 10, 2023 Premium

Generative AI for US Retail Pharmacies and Healthcare: Satisfying Customers through Automation and Personalization

How can generative AI (artificial intelligence) drive benefits in pharmacy retail and healthcare? We explore how generative AI technology can address industry challenges and offer advantages in the areas of supply chain, customer service and more.

Insight Report | August 1, 2023 Premium

Generative AI Latest: US Companies Commit to Responsible Use, Consumers See Potential for New Applications

Continuing our new Generative AI Latest series, we present recent developments and notable trends in generative AI (artificial intelligence) globally—covering expanded use cases, new regulations and commitments for responsible use in the US and China, and Meta’s continuous investment in AI.

Event Coverage | July 31, 2023 Premium

AWS Summit, New York, 2023: Amazon Introduces Generative AI Innovations

We present highlights from the AWS Summit 2023, hosted by Amazon in New York. We discuss generative AI innovations and examples of the technology in use by Fox and Salesforce.

Analyst Corner | July 23, 2023 Premium

Weinswig’s Weekly: Helping the Retail Ecosystem Understand Generative AI and Its Opportunities

This week’s note, “From the Desk of Deborah Weinswig,” looks at new research on generative AI (artificial intelligence) and its applications in retail.

Insight Report | July 18, 2023 Premium

AI Is Revolutionizing Healthcare: Four Applications, Countless Benefits

AI (artificial intelligence) is revolutionizing healthcare, from medical diagnosis to improving patient outcomes—but the implementation of AI technology is not without its challenges. We discuss the key applications and challenges of AI in healthcare, with examples of technology companies that are making waves in the space.

Insight Report | July 17, 2023 Premium

Generative AI Latest: Content Indemnification, Security Concerns and Response from Chinese Giants

Continuing our new Generative AI Latest series, we present recent developments and notable trends in generative AI (artificial intelligence) globally—covering content indemnification, security concerns and announcements from Chinese tech giants.

Insight Report | June 29, 2023 Premium

Generative AI Latest: Empowering Productivity and Marketing Globally, Regulations for Responsible Use in China

We launch our new Generative AI Latest series, which provides regular updates on generative AI (artificial intelligence) developments globally and discusses key trends in the space. In this report, we also update our proprietary CORE framework for AI in retail to incorporate the use cases of generative AI in the supply chain.

Event Coverage | June 27, 2023 Premium

Salesforce Connections 2023: Embedding Generative AI in the Marketing Cloud and Commerce Cloud

We present key insights from Salesforce’s Connections 2023 conference, covering the addition of generative AI into the company’s cloud offerings.

Insight Report | June 14, 2023 Premium

Five Things To Know About Generative AI in China

China is racing against the US to become a prominent global leader in AI (artificial intelligence). We present five things brands and retailers should know about the China’s generative AI market, covering the latest technology developments, details of major chatbots and the business benefits and risks of generative AI.