Insight Report 15 minutes PremiumGenerative AI Latest: The EU Digital Services Act, Conversational AI and VMware Explore 2023 Royce Baretto, Analyst Sector Lead: John Harmon, CFA, Managing Director of Technology Research September 25, 2023 What's InsideThe Generative AI Latest series provides regular updates on generative AI (artificial intelligence) developments globally—from retailers, governments, and platform and solution providers. Learn about key trends in the space; topics in this report include the EU’s new Digital Services Act, the ways conversational AI is reshaping retail customer service, and new solutions announced at VMware Explore 2023. Companies mentioned in this report include: Alibaba Cloud, Baidu, Google, Gupshup, Nvidia, Meta, Microsoft, OpenAI Other relevant research: The updated Coresight Research CORE framework for AI in retail The Retail Buzz Around Generative AI—Infographic All Coresight Research coverage of generative AI in retail, including previous reports in the Generative AI Latest series This report is for subscribers only. Learn more about subscriptions here.If you are a subscriber, please log in. This document was generated for Other research you may be interested in: Coresight Bites: How Much Are Chinese Beauty Shoppers Spending?Head-to-Head in Global Convenience-Store Retailing: Seven & i vs. Alimentation Couche-TardCoresight Bites: US Consumer Tracker—More Shoppers Cut Grocery Purchases Amid High Inflation AwarenessEarnings Insights 2Q23, Week 5: Burlington, Dollar Tree, Petco and Ulta Beauty Report Strong Results; Foot Locker, Gap, Kohl’s, Macy’s and Nordstrom See Sales Decline