Question of the WeekHow Does US Retailers’ Buy Online, Return in Store Deployment Compare Against Global Counterparts? Coresight Research October 7, 2019 QUESTION OF THE WEEK: How Does US Retailers’ Buy Online, Return in Store Deployment Compare Against Global Counterparts? US retailers trail their international counterparts marginally in adopting the “buy online, return in store” (BORIS) model, with 42.1% offering the service versus the international average of 46.7%, according to a 2018 OrderDynamics survey of retailers in seven countries. Omnichannel retailers see much higher rates of adoption. This document was generated for Other research you may be interested in: Analyst Corner: Five Key Insights from US Black Friday 2025 and What They Mean for the Rest of Holiday 2025, with Anand KumarThe State of US Consumer Sentiment: Insights Presented at NARG Spring Meeting 2025Earnings Insights 4Q24, Week 6: Sales Decline for Kroger, Macy’s, Ross Stores and Other Retailers—InfographicEconomic Sentiment Turns Negative This Week: Weekly US Consumer Sentiment, Week 37, 2025—Infographic
