Event Coverage 13 minutesRegister for Free AccessRetail Robotics & AI Conference Takeaways Coresight Research May 3, 2018 Executive SummaryThe Coresight Research team recently attended the Retail Robotics & AI Conference on April 26 in San Francisco. Here are our top takeaways from the event: As consumers increasingly rely on technology when they shop, the retail industry is nearing a state of “retail singularity” in which bots, natural language voice interfaces and broadly integrated data react to and predict the what, when and why of shopper preferences and behavior. Store-based retailers need to integrate the best of the online and offline shopping experiences in order to create synergies that help unlock new potential, said Jeff Donaldson, CEO of Intriosity and former SVP of GameStop. Consumers are increasingly opting to engage in experiences that create the illusion of participating versus spectating. The rise of Amazon has coincided with this cultural shift. Coresight Research CEO and Founder Deborah Weinswig commented that China is a leader in artificial intelligence (AI) and robotics in the New Retail environment, where the integration of online and offline retail, logistics and data across a single value chain is essential. AI and automation are the keys to making everything work, she noted. Mark Mathews, of the National Retail Federation (NRF), said that the retail technologies that are resonating most with consumers are those that enable them to buyonline and pickup in-store, navigate in-store and pay by mobile device. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: Market Outlook: UK Department Stores—Slimmed Down and Shaping UpHoliday 2023: US Retail Wrap-Up—Strong Performance in E-Commerce and Clothing Sectors Drives Growth2023 US Tax Tracker #1: IRS Issues $15.7 Billion in Refunds, Up by Almost Two-ThirdsConsumers Turn Away From Socializing: China Consumer Survey Insights