Reasons to Read

Discover how retail readiness for agentic AI is moving from isolated pilots to enterprise-wide capability, as shared infrastructure, task-tested models, governed decision boundaries and consumer-ready agentic commerce reshape how retailers compete. Read this report to uncover answers to these and other questions:

• How does shared data and infrastructure investment determine whether AI pilots scale into repeatable business capabilities?
• What should determine whether retailers buy, adapt or build their own AI models?
• What decision boundaries, safeguards and “kill switches” are needed to contain the risks of increasingly autonomous AI agents?
• Which AI applications are retailers prioritizing to scale, and how should they measure adoption and net benefit against a baseline?
• How ready are consumers and retailers for agentic commerce, and what workflow and organizational changes are needed to capture AI’s efficiency gains?

Companies mentioned in this report include: Alphabet (Google); Amazon; Anthropic; Kroger; Microsoft; Mistral AI; OpenAI; Perplexity AI; RELEX Solutions; Target; and Walmart.

Data in this report include: North American retail decision-makers’ survey findings on AI governance barriers; Coresight Research consumer survey data on GenAI shopping adoption and purchase completion; shopper comfort levels with autonomous AI grocery purchasing, by retail membership status; the most attractive features of AI shopping assistants to US shoppers; AI deployment rates across retail business functions.