What's Inside

Each Market Outlook offers our analysts’ definitive view of their sector. This research report includes proprietary forecasts, analysis of company metrics, exclusive consumer survey data and our analysts’ consideration of factors and themes in the market.

In this Market Outlook, we explore how the US department store sector has recovered from the pandemic and fared amid new challenges in 2022 including inflation and changes in consumer preferences. We provide an outlook for the sector moving forward. We discuss trends in online sales, highlight major competitors in the market, provide an overview of where consumers are shopping and identify key themes that we are watching in the sector.

Data in this report, for the US department store sector, include:

• Total revenue and revenue growth, 2017–2027E
• E-commerce sales and year-over-year changes, 2017–2027E
• E-commerce penetration, 2017–2027E
• Market share by company, 2017, 2021 and 2027E
• Kohl’s, Macy’s and Nordstrom annual revenues, 2017 –2023E

Companies mentioned in this report include: JCPenney, Kohl’s, Macy’s, Nordstrom, Saks Fifth Avenue

Other relevant research:

• E-Commerce Outlook: US Department Stores–Digital Slows as Consumers Shop in Stores
• Kohl’s Investor Day 2022: Sephora, Active, Digital and 100 Small-Format Stores to Drive Growth
• Market Outlook: UK Department Stores—Slimmed Down and Shaping Up