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US Survey Update: Product Returns amid the Pandemic (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations, with a focus on the implications for retail. This week, we focus on consumer attitudes toward product returns amid the pandemic and for the 2020 holiday season. We also discuss shoppers’ current online spending habits and avoidance of public places, as well as what activities they expect to do in the next two weeks. Our consumer survey was undertaken on November 17.

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US Survey Update: Latest Insights into Consumers’ Holiday Shopping Plans (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations, with a focus on the implications for retail. This week, we focus on consumers’ expected shopping behaviors for the 2020 holiday season. We also discuss shoppers’ current online spending habits and avoidance of public places, as well as what activities they expect to do in the next two weeks. Our consumer survey was undertaken on November 10.

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US Survey Update: Discretionary Categories See Online Uptick as More Consumers Avoid Stores (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations, with a focus on the implications for retail. This week, we highlight an uptick in online shopping in discretionary categories, influenced by consumers’ avoidance of brick-and-mortar stores and other public places. We also present findings around the activities that consumers expect to do in the next two weeks. Our consumer survey was undertaken on November 3.

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Holiday 2020: UK Retail Outlook Update—November Lockdown To Slam Retail

We provide an update on our estimates for the UK retail outlook for holiday 2020, following UK Prime Minister Boris Johnson’s announcement on October 31 of a four-week lockdown in England beginning November 5. We discuss the impacts of the lockdown on nonessential retailers. We also explore our predictions for underlying holiday gifting demand, the implications of excess inventory for retailers into 2021 and our expectations for a renewed wave of UK store closures.

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Holiday 2020: Five Predictions for US Retail

The shape and scale of consumer demand during the holiday peak is less certain than ever due to the Covid-19 pandemic. We present five predictions for US retail for the 2020 holiday season, covering consumer shopping plans for Black Friday and Thanksgiving; the rise of e-commerce this holiday; online grocery demand; and an evolving gifting mix, with gift cards presenting an opportunity for retailers.

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US Survey Update: Consumers’ Shopping Plans for Thanksgiving and Black Friday (Full Report)

Our latest survey report provides a detailed update on US consumers’ behaviors, concerns and expectations, with a focus on the implications for retail. This week, we discuss whether consumers expect to shop for Thanksgiving and Black Friday, and the most popular categories for intended purchases. We also present findings around consumers’ avoidance of public places, as well as what activities they expect to do in the next two weeks. Our consumer survey was undertaken on October 27.

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The 12 Weeks of Holidays: #5—Thanksgiving 2020 Preview—Will Smaller Gatherings Create a “Big Bird” Problem?

We explore the upcoming Thanksgiving holiday, which is likely to be markedly different this year due to changing consumer behavior amid the Covid-19 pandemic. We discuss expectations for in-store shopping and e-commerce growth, as well as the potential “big bird” problem caused by a shift to smaller, at-home celebrations this holiday. This report is part of our 12 Weeks of Holidays series, in which we present key data, trends and observations as we count down to the peak holiday season.

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