Question of the WeekWhen Do US Shoppers Prefer to Use Their Smartphones than Ask Store Associates? Coresight Research August 19, 2019 QUESTION OF THE WEEK: When Do US Shoppers Prefer to Use Their Smartphones than Ask Store Associates? Smartphones have the advantage over store associates when shoppers are looking for data that informs their choice of product or service — such as reviews and specifications. Shoppers are less likely to use their smartphones for more complex queries such as their eligibility for offers. This document was generated for Other research you may be interested in: Sentiment Holds Steady As August Tariffs Deadline Looms: China Consumer Survey InsightsAnalyst Corner: Three Themes Transforming US Apparel and Footwear Retail in 2025, with Anand KumarAmazon Prime Day India 2025: Preview—Capitalizing on E-Commerce Momentum; Unlocking Small-Town Potential Through Speed and ValueResearch Preview: Agentic Commerce—Retail Moves to Product Visibility and Checkout on ChatGPT
