What's Inside
Our fourth annual online grocery survey explores the development of US online grocery shoppers’ behavior and preferences, with a focus on the impact of Covid-19.
We expect the Covid-19 crisis to have a lasting impact on consumers’ online grocery shopping behavior—our survey found that over one-third of online grocery shoppers do not expect to change their online grocery shopping habits once the crisis eases or ends. Our proprietary analysis informs US grocery retailers in preparing for the second half of the year and beyond.
Click here to read our prior online grocery survey, conducted in mid-March 2020.
Non-subscribers can access a free report featuring select findings from our survey here.
Contents (Click to navigate)
Four Top Insights from Our Online Grocery Survey
- Most Online Grocery Shoppers To Stick with E-Commerce Post Crisis
- Consumers Prefer Rapid Delivery
- New York Consumers Are Most Interested in Buying Groceries Online
- First-Time Online Customers are Satisfied with E-Commerce Services
Three in Five Consumers Now Buy Groceries Online
Pandemic Reinforces Online Grocery Shopping Behavior
More Consumers Use E-Commerce for the Majority of Their Grocery Shopping
Amazon and Walmart Almost Level in Online Race
Walmart Converts Store Shoppers To Online Faster Than Competitors
Prime Members Prefer Amazon’s Regular Website for Grocery Purchases
Delivery Moves Ahead of Collection
Consumers Favor Faster Delivery
Consumers in New York Most Interested in Shopping for Groceries Online
Fresh Food Categories Go Mainstream
First-Time Online Customers are Overall Satisfied with E-Commerce Services
Older Millennials and Higher-Income Shoppers Are Key Demographics for Online Grocery Shopping
You are currently viewing a preview of this report.
Please select an access option to view the full report. Hide Options - Show Options +
This document was generated for