Event Coverage 5 minutesRegister for Free AccessTech. 2019: Technology Is Driving Consumer Centrism and Smart Consumption in Retail Coresight Research October 4, 2019 Executive SummaryOn October 2–3, 2019, Coresight Research’s London team attended Tech. 2019 at Printworks, London. The event focused on the technology and trends that are shaping the future of retail: Technology empowers customer-centric retail models, enabling companies to deliver consistent levels of customer service across multiple touchpoints. Partnerships between companies to strengthen data analytics or last-mile delivery are seen as a winning model in retail compared to the alternative of vertical integration, according to retailers such as JD.com. While smartphones are currently central in the consumer experience, the rise of wearables could threaten the role of cell phones in retail in the near future, by delivering greater personalization and a better user experience. The adoption of 5G technology is needed to unleash the full potential of artificial intelligence (AI) in retail. The next-generation mobile connectivity can deliver the low latency needed for more advanced AI applications. AI enables smart consumption through greater personalization that minimizes the risk of failing to offer shoppers what they want, which in turn reduces unsold inventory that needs to be disposed of and the likelihood of returns, making the industry more sustainable. Please Login to read the full report. Not a member? Register for a free user account. This document was generated for Other research you may be interested in: Five Ways AI Is Being Used in Beauty Retail2023 US Tax Tracker #1: IRS Issues $15.7 Billion in Refunds, Up by Almost Two-ThirdsEarnings Insights 1Q23, Week 6: Five Below, Lululemon and PVH Post Strong Results; Capri Holdings, Macy’s and Nordstrom See Sales DeclineAugust 2023 US Retail Sales: Consistent Consumer Spending Drives Moderate Sales Growth