Insight Reports 6 minutes premiumSupply.AI: Solving the Problem of Returns Author By Coresight Research August 1, 2016 Key Points Supply.AI is an applied artificial intelligence (AI) platform that helps retailers derive maximum cost efficiencies from their order-to-cash cycle by minimizing returns of online purchases. In 2015, returns represented a $260 billion problem for retailers. The average in-store return rate has increased from 8% in 2015 according to the National Retail Federation’s Annual Return Fraud Survey to over 20% in 2016, according to Supply.AI’s analysis. Supply.AI uses AI deep learning to correlate consumers’ individual online shopping trends with their shipping patterns and return history in order to determine how likely they are to return an item. Supply.AI helped one large omni-channel retailer identify and prevent an estimated $61.2 million in returns. August 1, 2016 premium This report is for Premium subscribers only. Learn more about subscriptions here. Other research you may be interested in: