Reasons to Read

Discover how self-service technology is becoming a defining competitive advantage for retailers seeking to reduce friction, unlock operational efficiency, and drive measurable revenue growth.

Read this report to discover answers to these and other questions:

1. How are retailers building broad self-service portfolios across their store networks?
2. Why are self-service technologies expanding beyond checkout into product discovery, navigation, and purchase decision-making?
3. What measurable operational gains are retailers achieving through self-service deployment and how this redefines store associate roles?
4. Why are retailers accelerating expansion plans and what does average ROI timeline look like?
5. How are shrink, infrastructure limitations, and integration complexity holding back scale, and what must retailers prioritize to overcome these barriers?

Companies mentioned in this report include: Ahold Delhaize; Aila; Amazon; Costco; Decathlon; Diebold Nixdorf; Elo; Extenda Retail; Fujitsu; Instacart; Mashgin; Prestop; Sam’s Club; Shopic; Shopreme; Target; Tesco; Veeve; Whole Foods; Zebra Technologies.

Data in this report include: self-service transaction share by checkout method; pre-checkout and checkout friction levels; front-of-store labor reallocation trends; peak-hour throughput impact; staffing reduction estimates and labor value per store; ROI and payback timelines; estimated incremental revenue per store by retail format; consumer adoption rates by solution type; retailer investment priority levels; key deployment barriers and expansion drivers; system integration priorities.

This report is made available to non-subscribers of Coresight Research through its partnership with Zebra Technologies and Elo Touch Solutions.