Event Coverage 4 minutesRegister for Free AccessRetail Innovation Now: “Servicification,” Digital Natives and the Changing Role of the Physical Store Coresight Research September 27, 2019 Executive SummaryOn September 24, 2019, Coresight Research’s London team attended Retail Innovation Now at the Design Museum, London. The event—which was attended by 17 emerging technology companies from Israel, among others—focused on the trends that are reshaping retail for the future: Retail is going through a process of “servicification,” in which customer experience is becoming more important than the product offered. Physical stores are becoming similar to digital platforms thanks to the adoption of in-store technology. Digitally native companies are replacing traditional assets in many industries, including retail. Legacy retailers need to collaborate with emerging tech companies in order to stay competitive. The role of the physical store is changing into a place for personalization and engagement; the integration of physical and digital is on the rise; and the importance of sustainability and inclusiveness is growing across the industry. Please Login to read the full report. Not a member? Register for a free user account. This document was generated for Other research you may be interested in: Weinswig’s Weekly: Previewing NRF 2024—Retail’s Big ShowWeekly US and UK Store Openings and Closures Tracker 2024, Week 3: Greggs To Open 140 Stores in the UKThree Things You Need To Know: Head-to-Head in US Drugstore Retailing—CVS Health vs. Walgreens Boots AllianceDay One at NRF 2023: Retail’s Big Show—Personalization Drives Retail Relevance at Every Consumer Touchpoint