Event Coverage 4 minutesRegister for Free AccessRetail Innovation Now: “Servicification,” Digital Natives and the Changing Role of the Physical Store Coresight Research September 27, 2019 Executive SummaryOn September 24, 2019, Coresight Research’s London team attended Retail Innovation Now at the Design Museum, London. The event—which was attended by 17 emerging technology companies from Israel, among others—focused on the trends that are reshaping retail for the future: Retail is going through a process of “servicification,” in which customer experience is becoming more important than the product offered. Physical stores are becoming similar to digital platforms thanks to the adoption of in-store technology. Digitally native companies are replacing traditional assets in many industries, including retail. Legacy retailers need to collaborate with emerging tech companies in order to stay competitive. The role of the physical store is changing into a place for personalization and engagement; the integration of physical and digital is on the rise; and the importance of sustainability and inclusiveness is growing across the industry. Please Login to read the full report. Not a member? Register for a free user account. This document was generated for Other research you may be interested in: May 2023 Leading Indicators of US Retail Sales: Projecting Mid-Single-Digit Growth Amid Declining Consumer SentimentHoliday 2023: Help Wanted… or Not. Slow Growth in Planned US Retail HiringCES 2024: Pre-Conference Insights on AI, Health, Inclusivity and Sustainability—A Powerhouse Quartet of InnovationQuality Spaces and Tenant Diversity Are Keys to Profitability: The Future of Malls—Part 2