Event CoverageNRF 2020 Day 2: Technology is the Key to Improving the Retail Customer Experience Coresight Research January 14, 2020 Executive SummaryThe National Retail Federation’s (NRF) Big Show kicked off in New York City on Sunday, January 12, running to January 14. The Coresight Research team is on hand to learn more about the latest trends shaping retail. These are our key insights from day 2. Using technology to enhance human connections drives business. The consumer journey begins online: Retailers must leverage social media, email marketing and other digital tools to meet consumers where they are. US brands and retailers should create shopping holidays to drive sales: China’s consumers celebrate Valentine’s Day four times a year! To see more from NRF 2020, read our coverage of day 1 and day 3. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for Other research you may be interested in: Weekly UK Store Openings and Closures Tracker 2025, Week 26: River Island To Close 30+ StoresAnalyst Corner: Retail Giants Drive the Second Wave of Quick Commerce in India, with Madhav PitaliyaHoliday Bites: GLP-1 Disruption with Smaller Baskets, Smaller Sizes—and a Leaner Thanksgiving?—Data GraphicWeekly US Store Openings and Closures Tracker 2025, Week 15: Guess? To Close Nearly 20 Stores
