Executive Summary

The Coresight Research team was in Hangzhou on December 18 for the second Alibaba ONE Business Conference. Here’s what we heard from Alibaba and other companies:

• There is no division between online and offline, according to Daniel Zhang, Executive Chairman and CEO of Alibaba Group: Digitalization helps businesses connect the two channels to better serve consumers.
• Alibaba’s innovative digital ecosystems help businesses acquire new customers.
• Tmall Intelligence Center (TMIC), Tmall’s dedicated research and development arm, helps brands and retailers launch new products to stay competitive.
• Alibaba’s workplace app, Ding Talk, aims to help businesses digitalize business operations to improve efficiency.