Insights from ICSC New York Deal Making 2019

Executive Summary

The Coresight Research team is in New York for the ICSC New York Deal Making 2019 conference.

These are our key insights from day two of the event:

• Experiential retail plays an important role in enticing customers away from the Internet and into the store.
• Significant opportunity exists to integrate in-store technology to drive engagement, but retailers must ensure these tactics align with marketing efforts.
• Outlets are experiencing a slowdown as value-for-money concepts move closer to the consumer, both online and offline.
• Although online penetration in US grocery is just 3%, landlords are concerned that online growth in grocery could impact the physical store.
• Buy online, pick up in store (BOPIS) services are driving significant changes for retailers and landlords.
• Using convenience stores as community centers is on the rise.