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Insight Report

Innovator Intelligence: Linc Global — Empowering Retailers’ Automated Shopper Assistance

Coresight Research

Key Points

Our Innovator Intelligence series focuses on emerging companies that are disrupting traditional retail and fueling innovation across the retail value chain.

This report looks at automated shopper assistance solutions. Linc Global offers an automated shopper assistance solution that automates brand-to-shopper digital interactions and provides more engaging 1:1 communication. 

  • Each year, US enterprises lose around $62 billion in revenues due to poor customer service, according to cloud platform company NewVoiceMedia. 
  • Queries about order and return issues can account for as much as 50% of the total received by a customer service agent. Linc’s automation reduces these queries by 25–30%, which can help retailers cut operational costs and improve shopper interactions.
  • Linc allows companies to automate customer service & customer experience by allowing retailers to automate around 70% of the customer queries.

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