Essential Guide to Shoptalk Spring 2026: Retail in the Age of AI—Balancing Automation and Human-Centric Experiences
16 minutes

Essential Guide to Shoptalk Spring 2026: Retail in the Age of AI—Balancing Automation and Human-Centric Experiences

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Primary Analyst:
Sophie Anne Luo, Analyst
Contributors
Primary Analyst:
Sophie Anne Luo, Analyst
Sector Lead: John Mercer, Head of Global Research and Managing Director of Data-Driven Research
Event Coverage

Reasons to Read

Uncover key insights and must-attend sessions at Shoptalk Spring 2026, focused on how AI is transforming retail, as well as the role of emotion, experience and human connection as counterbalances to automation.

Read this report to discover answers to these and other questions:

  • What are the main themes and sessions at Shoptalk Spring 2026?
  • How is artificial intelligence scaling across the retail value chain and impacting operations?
  • How are marketing, media, and social commerce evolving in an AI-driven retail environment?
  • What strategies can retailers use to build emotional connections and loyalty in a tech-driven world?
  • What emerging technologies and innovations are shaping the future of retail, and which sessions highlight them?

Other relevant research:

  • Catch up on insights from previous Shoptalk events and look out for our daily coverage of Shoptalk Spring 2026 here.

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