Deep Dive 14 minutes PremiumDo Not Touch: Contactless Technologies for Retail Coresight Research July 1, 2020 What's InsideWe explore the adoption and evolution of contactless and contact-light technologies at various stages of the shopping journey, including ordering, checkout, payment and delivery. With the Covid-19 pandemic fueling the development of such technologies—due to heightened consumer sensitivity to safety and out of necessity during temporary store shutdowns—retailers are likely to introduce more innovations to remove physical contact in transactions over the long term. We answer two key questions: Why do we want contactless shopping and fulfillment? What does “contactless” mean? This report then discusses the following technologies: Contactless menus and ordering in food-service businesses Self-checkout Proximity payments, NFC chips and other contact-light payment methods QR codes Contactless fulfillment—including curbside pickup services, delivery towers, food-delivery apps and autonomous vehicles Click here to read more of our reports on retail technology. This report is for paying subscribers only. Already a paying subscriber? Please log in to see the entire report.If you wish to learn more about our subscription plans and become a paying subscriber, click here. This document was generated for Other research you may be interested in: Consumers Pull Back from Public Places: China Consumer Survey InsightsJanuary 2023 Monthly Consumer Update: US, UK and ChinaUS Consumer Tracker: Amazon Records January SlowdownMarket Navigator: US Retail and E-Commerce—Uncovering Opportunities in a Changing Landscape