Deep Dive 29 minutes PremiumDeep Dive: The Future Customer Experience – AI and IoT in Retail Coresight Research October 28, 2017 Executive SummaryMany retailers are struggling to devise the perfect cross-channel experience for their customers—one that takes advantage of digitalization to provide targeted, just-in-time product or service information in an effective and seamless way. The key internal capabilities needed to ensure a successful digital shopping experience are personalization, automation and the unique identification of the customer across shopping channels. In this report, we: Discuss how artificial intelligence (AI) is changing the way retailers operate by enabling them to analyze customer data in order to improve interactions with shoppers and predict demand for better inventory management. Outline the applications of Internet of Things (IoT) technology for retailers and the advantages of adopting such technology in brick-and-mortar stores. Illustrate how major industry players are adopting AI and IoT technologies to offer data-driven personalization and customer service and improve their physical stores. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: Weekly US and UK Store Openings and Closures Tracker 2023, Week 7: UK Openings Up 46%Analyst Corner—Tailored, Tech-Enabled and Transformed: The Future of Consumer Healthcare, with Swarooprani MuralidharJanuary 2023 Leading Indicators of US Retail Sales: Retail Set for Stable Growth as Consumer Sentiment ImprovesInnovator Profile: PSYKHE AI Optimizes the Online Product Discovery Process with AI