Free Data Graphic 2 minutesFree ReportCoresight Bites: How Do US Online Shoppers Prefer To Return Purchases? Coresight Research July 21, 2022 Coresight Bites provide free snapshots of Coresight Research data and findings. Subscribers can access the full research here . To find out how to subscribe, click here. Product returns have always been a part of retail, but recent e-commerce growth has magnified their importance. Retailers should offer multiple channels for customers to return items, to accommodate the differing preferences of consumers—particularly when it comes to online purchases. A Coresight Research survey conducted in April 2022 found that among online shoppers who had returned an online purchase in the past 12 months, mail and drop-off locations were the most preferred channels. Click the image below to read our Playbook: Mastering Online Returns Logistics, which presents four strategies that retailers can implement to improve the online returns logistics process. Our Playbook series provides recommendations for brands, retailers and marketplaces seeking to tap growth segments and emerging trends. This document was generated for Other research you may be interested in: Weekly US and UK Store Openings and Closures Tracker 2025, Week 3: Joann Files for Bankruptcy Again as US Closures Cross 2,000Apparel and Footwear Shopping in Focus—Amazon and Walmart Lead; NIKE Ranks as Top Brand: US Consumer Survey InsightsThree Data Points We’re Watching This Week, Week 3: Retailer FocusAI Underpins the Tech-Driven Shift in US Grocery, from Smarter Forecasting to Faster Checkout