Insight Report 4 minutes PremiumBOPIS Survey: What Are US Consumers Picking Up In Stores and from Which Retailers? Coresight Research April 23, 2019 Executive SummaryIn this report, we review findings from our April 2019 survey of US online shoppers, which explored their use of buy online, pick up in store (BOPIS) services. This is what we found: Some 46% of US online shoppers have collected one or more online purchases from a physical store in the past 12 months. BOPIS users are slightly younger and more affluent than the average online shopper. By number of shoppers, apparel is the most-collected category and, despite being an occasional purchase category, electronics rank second. This nudges electronics ahead of groceries in third place. Reflecting their breadth of assortment and substantial store networks, Walmart and Target are the most popular retailers from which US consumers pick up online orders. Two category-specialist retailers, Best Buy and Home Depot, captured third and fourth places, respectively. Given that department stores sell a wide range of merchandise that includes more frequently bought categories than electronics or home-improvement goods, the rankings for some major department stores were disappointing. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: US Dresswear Retailing: Sales To Dwindle in 2023 as Pent-Up Demand FadesAnalyst Corner: Retail Innovation in China, with Anand Kumar—Three Opportunities for Brands and RetailersFive Ways AI Is Being Used in Apparel and Footwear RetailUS Store Tracker Extra, July 2023: Closures by Christmas Tree Shops Push Total Closed Space to 68 Million Square Feet