Executive Summary

  • Both Sephora and Ulta shoppers cite selection and quality as the most important reasons they shop at the respective retailers, according to Prosper’s survey. Service is more important among Sephora shoppers surveyed, while prices and promotions, as well as location, are more important among Ulta shoppers.
  • Sephora shoppers spend, on average, $33.17 per month on skincare and cosmetics across all retailers, while Ulta shoppers spend an average of $28.78 per month across all retailers, according to the survey.
  • Shopper loyalty programs are important to roughly equal percentages of Sephora and Ulta shoppers, but Sephora has seen a much more substantial rise in this metric in the past two years.
  • Sephora’s Beauty Insider loyalty program has fewer members than Ulta’s Ultamate Rewards program, but it is growing faster. Beauty Insider membership is forecast to grow by 47% between 2016 and the end of the company’s 2018 fiscal year, from 17 million to 25 million. Ultamate Rewards membership has grown by 28% since 2016, from 23.4 million to 30 million.
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Executive Summary

  • Hong Kong provides a highly favorable environment for e-tailers.
  • E-commerce has pivoted from a website focus to a mobile focus and e-tailers are now striving to offer a better customer experience.
  • E-tailers are increasingly employing artificial intelligence (AI) to leverage the benefits it provides.
  • Mobile wallets that offer payment security are key to delivering a superior customer experience.
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QUESTION OF THE WEEK:  How Do Americans Spend Their Time?

US: Average Hours per Day Spent Performing Various Activities (2017)

Executive Summary

Americans’ lifestyles havechanged significantly over the past five yearsas various forms of online media have played an increasing role in people’s lives. While time spent viewing live TV has fallen in the US,time spent viewing online streaming servicessuch asNetflix and Huluhas risen.Meanwhile, rapid developmentsin mobile technology have affected Americans’shopping preferences and boostedonline shopping rates.

  • According to the Center for the Digital Future at USC Annenberg, the average amount of time Americans spent online per week grew from 20.5 hours in 2013 to 23.6 hours in 2016.
  • Americans spent an average of 9.7 hours per day using media in the first quarter of 2015, but 11.1 hours per day in the first quarter of 2018, according to Nielsen.
  • Shopping online is becoming more popular in the US. According to Prosper Insights & Analytics’ US consumer surveys, 39.2% of adults “frequently” made purchases online in 2017, compared with 27.3% in 2013.
  • A growing number of Americans are embracing healthy lifestyles and increasing numbers of them are making the decision to quit smoking, join a gym and eat organic foods.
  • In 2017, approximately 17.6% of Americans kept animals and pets, compared with 15.5% in 2013. From 2013 to 2017, the average amount of time Americans spent on animals per day increased from 39 minutes to 43.8 minutes.
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Executive Summary

  • On Thursday, December 6, Walmart published a blog post announcing it had acquired the assets of Art.com (including its catalog, intellectual property, trade name, and US operations) for an undisclosed figure.
  • com, founded in 1998 and based in the San Francisco Bay area, operates an e-commerce site that sells fine art, prints and decorations. Walmart says Art.com is the largest online retailer in the art and wall décor category, with two million curated images and a growing exclusive assortment.
  • Walmart commented that the acquisition adds art to its specialty home experience (which it termed as inspirational, rather than transactional), which was launched as a separate website in February 2018.

Executive Summary

  • Five Below reported 3Q18 EPS of $0.24 (including a $0.02 accounting benefit), up 35.3% year over year and beating the $0.19 consensus estimate. Revenues were $312.8 million, up 23.7% year over year and beating the $304.1 million consensus.
  • Comps were 4.8%, beating consensus of 3.7%.
  • The company raised 2018 guidance across the board: for EPS (to $2.60–$2.64 from $2.51–$2.57 previously), comps (to 3.3%–3.7% from 2.5%–3.0% previously) and revenues (to $1.550–$1.557 billion from $1.528–$1.540 billion previously).

Executive Summary

  • Kroger reported 3Q18 adjusted EPS of $0.48, beating the $0.43 consensus estimate and up 8.6% year over year. Revenues were $27.67 billion, slightly ahead of the $27.65 billion consensus estimate and down 0.3% year over year.
  • Comps were 1.6% ex fuel, below the 1.7% consensus estimate.
  • The company maintained 2018 adjusted EPS guidance of $2.00–$2.15 and updated GAAP EPS guidance to $3.80–$3.95 from $3.88–$4.03 previously. Kroger expects second-half sales growth ex fuel to be similar to the 1.7% figure in the first half.

Executive Summary

  • This week’s note “From the Desk of Deborah Weinswig” discusses the trend of retailers opening small-format stores and offering some existing store space to other parties.
  • Millennials’ peculiar spending habits are the subject of constant scrutiny, and a new US Federal Reserve study confirms what many young people have likely known all along: if they’re spending less than previous generations, it’s because they have less money to spend.
  • Retail sales in the UK grew by 0.5% year over year in November, according to the British Retail Consortium-KPMG Retail Sales Monitor. Comparable sales fell by 0.5% as aggressive promotional activity proved futile to luring shoppers.
  • E-commerce behemoth Alibaba and Spanish department store chain El Corte Inglés have signed a partnership agreement to explore new business opportunities within a digital retail and omnichannel common framework.

Executive Summary

• At constant currency, Adidas grew 1Q18 revenues by 10%. Currency effects meant this translated to just a 1.9% increase in reported revenues.
• The company increased its gross margin and operating margin due to the effects of better pricing and product mix.
• Management reiterated its guidance for FY18: the company expects to grow sales by approximately 10% excluding currency effects and to increase operating profit by 9%–13%.

Executive Summary

Coresight Research tracks store closures, openings and bankruptcies for a select group of retailers in the US and the UK.  Our Weekly Store Tracker focuses on department stores and specialty retail stores, including, but not limited to, those selling softlines, hardlines, consumer electronics, groceries and furniture.

Click here to view our full collection of Weekly US and UK Store Trackers.

Highlights from this week’s Store Tracker:

  • Year-to-date (YTD) 2018, retailers have announced they will close 5,463 stores, while store openings stands at 3,060.
  • Dollar General will open 975 stores in 2019.
  • Shopko will close 39 stores.
  •  Abercrombie & Fitch will close 40 stores instead of the 60 previously announced.
  •  Christopher & Banks plans to shut 30-40 stores.
  •  Ikea will open a store in Manhattan.
  •  YTD in the UK, companies have announced they will close 1,401 stores, and that they will open 784 stores.
  •  Clas Ohlson will close all six of its UK stores.
  •  H&M will close its Cheap Monday banner.
  •  Crabtree & Evelyn has opened a new store in London.
  •  House of Fraser’s Manchester flagship will stay open
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Executive Summary

We review the categories, products and brands that are likely to be in demand this holiday season.

  • Consumer research shows that gift cards will be the most desired gift this season: Gift givers can offer recipients a variety of experiences and services as well as product purchases.
  • Gift cards for experiences will be particularly popular this season.
  • Among the most popular gifts adults would like to receive are comfortable clothing, accessories and tech gadgets.
  • Popular gifts children would like to receive include dolls, plush toys and figurines.

Click here to read Coresight’s coverage on US holiday retail and gain key retail insights for 2019 and prior years.

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Executive Summary

  • HBC reported fiscal 3Q18 revenues of C$2.2 billion, up 5.6% from the year-ago quarter of C$2.1 billion.
  • Total comparable sales increased 2.9%. Adjusting for the impact of the shift of Hudson’s Bay’s “Bay Days”promotional event into the third quarter from the fourth quarter, comparable sales increased by 1.2%.
  • The company did not offer 2Q18 or full year guidance, nor did the company offer guidance on its 3Q call.

Executive Summary

Recent advances in artificial intelligence (AI) have increased the accuracy of speech recognition programs to an almost-human level. Smart devices can now comprehend and follow even complicated instructions such as “tell a joke.” With AI-powered personal assistants, also called intelligent personal assistants (IPAs), consumers can purchase items by just speaking to their devices, without having to log in and check out each time they shop. For instance, Alexa can utilize Amazon’s marketplace and the massive Amazon Prime membership base to complete the transaction on smart devices.

  • In the US, the voice-shopping market is predicted to grow at a compound annual growth rate (CAGR) of 211%, from $2 billion in 2018 to $40 billion by 2022, according to OC&C Strategy Consultants.
  • The global market for smart speakers is predicted to grow at a CAGR of 31%, from $4.5 billion in 2017 to $30 billion in 2024, according to Global Market Insights.
  • More than 50% of voice shopping is done through smartphones, based on a survey conducted by Voicebot and Voysis in 2018. As IPAs become more accessible, all smart phone users could be potential voice shoppers.
  • The absence of visuals alters the traditional browsing process to the disadvantage of both shopper and retailer, and the tech firms that control the voice channel therefore disrupt the traditional shopper-retailer relationship.
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Executive Summary

On November 30, the Coresight Research team attended the second day of the Bengaluru Tech Summit,taking place November 29–December 1 in Bengaluru, India. Here are our key takeaways from the second day of the event:

  • There is tremendous scope for the use of blockchain technology across industries in India, but several challenges need to be overcome first.
  • India is a nascent entrant into the visual effects and animation industry, but Indian companies in the sector have potential to compete with well-established firms across the globe.
  • Building digitally inclusive communities in India is complex. Greater collaboration among public and private companies and greater integration of municipal agency data are good starts to building these communities.

Executive Summary

This report discusses six prominent retailers’ investments in physical stores and the reasons why investments in stores are on the rise.

  • Tiffany and Co. will renovate its flagship store on Fifth Avenue, New York City. The three-year project will start in February 2019 and is scheduled for completion in late 2021.
  • Walmart will revamp 500 of its stores and open 20 new ones as part of an $11 billion investment plan.
  • Target is investing $1 billion-plus toward remodeling approximately 325 stores across the US.
  • Publix Supermarkets is investing $1.5 billion to revamp existing stores, open new stores, upgrade technology and acquire shopping centers in 2018.
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