Deep DiveHow Loyalty Programs Help Retailers To Retain Customers and Drive Growth Coresight Research October 22, 2019 Executive SummaryWell-designed loyalty programs offer retailers the opportunity to gain a larger share of wallet and increase customer retention. In this report, we examine best practices for implementing loyalty programs and how retailers can leverage consumer data to drive growth, as well as emerging trends in this field. Having a well-designed loyalty program can help retailers to gain a greater share of wallet and increase customer retention. There are two types of loyalty program in the retail sector: proprietary and coalition. Companies should consider their strategic goals and consumer preferences to determine which type to adopt. It is important for retailers to identify customer pain points and apply best practices in the process of loyalty program discovery, registration and rewards redemption. Experiential rewards could translate into a deeper relationship with customers, resulting in higher consumer engagement and satisfaction. More retailers are integrating loyalty programs with a mobile app in order to increase convenience for shoppers and thus boost engagement. Paid membership into loyalty programs has become more accepted among consumers as a way to access elevated experiences and added value, increasing revenue potential for retailers. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for
Company Earnings UpdateSAP (XTRA: SAP) 3Q19 Results: Beats Consensus with Strong Cloud Growth, Announced CEO Transition Coresight Research October 22, 2019 Executive Summary SAP reported adjusted 3Q19 revenues of €6.81 billion, up 12.9% year over year. Adjusted EPS was €1.30, up 14.3% and beating the €1.19 consensus estimate. Cloud drove growth in the quarter, with adjusted revenues growing 37%. SAP reiterated guidance for 2019 and 2020, and its 2023 goal (called “ambition”). Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for
Which Are the Largest Unstaffed Retail Store Operators in China? Coresight Research October 21, 2019 QUESTION OF THE WEEK: Which Are the Largest Unstaffed Retail Store Operators in China? Automated convenience store startups Bianlifeng and BingoBox are currently the largest operators of unstaffed retail stores in China, operating 700 and 500 cashier-free stores, respectively. This document was generated for
Insight ReportHoliday 2019: US Retail Hiring Set To Be Flat Coresight Research October 21, 2019 Executive SummaryPart of our Holiday 2019 series, this report outlines key developments related to holiday hiring in US retail. Early signs are that major US retailers will hire similar or fewer numbers of seasonal employees than last year. Retail job creation in the US has slowed this year, with 903,000 job openings in July (latest reported), about 156,000 fewer than last year. Retailers are offering higher wages, along with additional perks, to attract seasonal staff. Some retailers started hiring early. Allied sectors such as transportation and warehousing are seeing an increase in hiring activity as retailers seek support to keep up with the growing online shopping trend. Click here to read Coresight’s coverage on US holiday retail and gain key retail insights for 2019 and prior years. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for
Event CoverageGlobal Tech Advocates Summit: Technology and Innovation To Drive Global Growth Coresight Research October 21, 2019 Executive SummaryOn October 15, 2019, the Coresight Research team was at the Global Tech Advocates Summit in Shanghai. Set to be an annual occurrence, the summit aims to promote and encourage collaboration in the tech industry. The inaugural event focused on the proliferation of automation technologies, as well as the importance of innovation and collaboration: The adoption of artificial intelligence (AI) and machine learning capabilities are causing job losses as business activities are automated. However, panelists suggested that future workforces can adapt to this changing landscape through emerging opportunities in new roles with different skill requirements. Alibaba, Baidu and Tencent are leveraging AI technology to transform traditional industries. Beijing supports technology development, particularly in certain industries, so there are opportunities for British and other foreign tech companies to penetrate the market. However, success hinges on understanding China’s culture and working with local partners. Technology and innovation have the potential to drive growth for companies globally, but collaboration will be key—even for large companies. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for
Insight Report30 Global Retail Cities: Moscow Coresight Research October 18, 2019 Executive SummaryWith this series, 30 Global Retail Cities, we profile the world’s major shopping cities – from fashion capitals such as Milan to shopping hubs such as Honolulu. We curated the top retail stores in each city, along with must-see shopping districts, major retail events and innovative store formats. Click here to view the full 30 Global Retail Cities series. Highlights: Moscow is considered a tourist destination with sites such as The Moscow Kremlin, Red Square, St. Basil’s Cathedral and Bolshoi Theatre. The city is an attractive market for retailers due to its large population. Known as one of the best shopping streets in Moscow, Arbat Street features high-end souvenir shops to elegant stores. It is the oldest and most popular street in the city for well-priced goods. Tsvetnoy Central Market is a luxury, six-floor department store. It includes restaurants, food markets, designer brands, fast-fashion brands and beauty and technology products. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for
Event CoverageInsights from a Research-Sharing Session at China Retail 2019 Coresight Research October 18, 2019 Executive SummaryOn October 16, 2019, the Coresight Research team attended a research-sharing session at the China Retail 2019 event in Shanghai. Over 300 executives from the retail industry in China participated in the session, which focused on the latest national trends and consumer shopping behaviors: The development of night-time commerce is becoming a driving force for economic growth in China, with many cities having unveiled plans to stimulate night-time consumption. There are significant differences in the shopping behaviors between varying consumer age groups, with those born “post 90s” changing the retail landscape. Retailers should try to understand the needs and preferences of “community consumers” and leverage their influential power to reach out to a wider customer base. China’s retail market is on the cusp of a transformation, from a focus on building omnichannel to leveraging technology to improve efficiency. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for
Company Earnings UpdateCasino Group (ENXTPA: CO) 3Q19 Update: Progress Toward Targets but France Proves Flat Coresight Research October 18, 2019 Executive Summary Latin America propelled Casino Group’s third-quarter sales, as French same-store sales proved broadly flat. The company reported progress toward its 2021 targets in e-commerce and sales of organic products. Store disposals continued, with 17 hypermarkets in France sold year to date. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for
Insight ReportSeptember 2019 UK Retail Sales: Small Retailers Again Drive Solid Total Growth Coresight Research October 18, 2019 Executive Summary UK retail sales growth proved solid in September: The year-over-year increase of 3.6% was broadly in line with the 3.8% average in the prior 12 months and was up from 2.8% in August. Small retailers drove total growth, with a reported 7.6% increase in September. Larger retailers, which form the bulk of UK retailing, saw growth of 2.4% in September versus 4% in August. Online sales growth softened to single digits, with weak online growth at nonfood retailers. Nonstore retailers drove the increase in total e-commerce sales. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for
Analyst CornerWeinswig’s Weekly — October 18, 2019 Coresight Research October 18, 2019 Executive Summary This week’s note “From the Desk of Deborah Weinswig” looks at how three electronics retailers have thrived in the online shopping age. In the news this week: US luxury department store Saks Fifth Avenue has teamed up with licensing firm Authentic Brands Group (ABG) to acquire Barneys out of bankruptcy for $270 million. Portuguese food retailer Jerónimo Martins has opened its first checkout-free Pingo Doce & Go Lab Store. Indian e-commerce company Flipkart is entering the food retail business with the launch of a new venture called Flipkart FarmerMart. The company will invest $258 million in the new business. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for
Insight ReportSeptember 2019 US Monthly Retail Traffic and In-Store Metrics: Traffic Decline Steepens Coresight Research October 18, 2019 Executive SummaryCoresight Research’s monthly reports keep you up to date on US and UK retail sales, US retail traffic and in-store metrics, selected US retailers’ same-store sales and key global consumer indicators. Click here to view our full collection of Monthly Reports. Our US Monthly Retail Traffic and In-Store Metrics Report reviews year-over-year changes in selected store-based metrics, including sales, traffic and conversion rates. Highlights from our August Retail Traffic report: US store traffic declined 5.7% year over year in September. The conversion rate advanced 1.4 percentage points, average transaction value (ATV) declined 1.3% and the product return rate remained flat. September traffic varied over the course of the four weeks: The first week (which included Labor Day) performed the best. September 23 figures were low for sales, shopper yield, ATV and transaction volume. The northeast experienced the largest decline in traffic at 8.5%, and the south experienced the largest decrease in sales at 4.4%. The midwest had a marginal 0.3% increase in traffic but strong sales growth at 3.1%. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for
Event CoverageGroceryshop 2019: Emerging Technology Spotlight Recap Coresight Research October 18, 2019 Executive SummaryThe Coresight Research team was in Las Vegas attending and participating in the Groceryshop 2019 conference, September 15-18. On September 15, Coresight Research CEO and Founder Deborah Weinswig kicked off the event by emceeing the Groceryshop Emerging Technology Spotlight. The Emerging Technology Spotlight featured 19 innovative, early-stage technology companies that have developed e-commerce and in-store solutions for grocery, food and CPG retailers. Weinswig categorized the 19 participating companies into four buckets of retail disruption: Data and Insights; Next-Generation Marketing; Improved Shopping Experiences; and Operations and Supply Chain. The audience voted through the Groceryshop app and site for the top five companies. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for
Flash ReportAmazon Migrates Internal Consumer Databases from Oracle to AWS Coresight Research October 18, 2019 Executive SummaryOn October 15, 2019, Amazon announced via a blog post that it had finished migrating its internal consumer databases from Oracle database software to Amazon Web Services (AWS). The teams migrated 75 petabytes (75 x 1015 bytes) of internal data stored in nearly 7,500 Oracle databases to multiple AWS database services. Migrated brands include Alexa, Amazon Prime, Amazon Prime Video, Amazon Fresh, Kindle, Amazon Music, Audible, Shopbop, Twitch and Zappos. Benefits to Amazon include cost reduction, performance improvements and lower administrative overhead. The move also gives AWS more control over its own data, moves its services out of the hands of a competitor and also signals AWS’ increasing competition with Oracle in the database space. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for
Store TrackerWeekly US and UK Store Openings and Closures Tracker 2019, Week 42: Ross Stores Opens More Locations Coresight Research October 18, 2019 Executive SummaryOur Weekly US and UK Store Openings and Closures Tracker reports on store closures, openings and bankruptcies. Click here to view our full collection of Weekly US and UK Store Trackers. In the US, year-to-date announced closures have already exceeded the total we recorded for the full year 2018. Coresight Research estimates announced US store closures could reach 12,000 by the end of 2019. So far this year, US retailers have announced 8,642 store closures and 3,752 store openings. This compares to 5,844 closures and 3,258 openings for the full year 2018. Year to date, UK retailers have announced 488 store closures and 648 store openings. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for
Insight ReportSeptember 2019 US Retail Sales: Solid Total Growth but Clothing Soft Coresight Research October 18, 2019 Executive SummaryCoresight Research’s monthly reports keep you up to date on US and UK retail sales, US retail traffic and in-store metrics, selected US retailers’ same-store sales and key global consumer indicators. Click here to view our full collection of Monthly Reports. Our monthly US Retail Sales Report reviews the latest sector data published by the US Census Bureau. Highlights from our September US Retail Sales Report: Total US retail sales excluding gasoline and automobiles increased 4.4% year over year in September, versus the 4.7% rise in August. Clothing specialty retailers’ sales fell 0.7% in September, following August’s 2.0% increase. Department store retailers posted a sales decline of 7.3%, worsening from a 4.6% decline in August.• In September, nonstore retailers saw sales rise 15.6%, following a 13.8% rise in August. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for
