Event CoverageSalesforce’s Dreamforce 2019: Top 10 Insights from Day 3 and Wrap-Up Coresight Research November 26, 2019 Executive SummaryThe Coresight Research team attended Salesforce’s Dreamforce 2019 in San Francisco from November 19 to 22. These are our key insights from day three—and the event overall. The major product announcement was Customer 360 Truth, which leverages the MuleSoft platform to pull data from diverse sources to offer a single source of truth. Einstein AI has been implemented across the Salesforce platform, and now functions such as “complete the set” can be added to a commerce platform via a drag-and-drop interface. Voice recognition has also been implemented across the platform and is enabling new applications such as real-time call transcript creation and tools for sales team coaching. Service Cloud Voice now integrates with Amazon Connect to provide enhanced customer service. Education was a major focus at Dreamforce: Salesforce worked with Apple to perfect Trailhead educational apps for iOS, and Trailhead also offers courses covering AWS. Veterans and career-changers can take Trailhead courses and earn badges to build and enhance their careers. Other key topics included the essential need for diversity, Salesforce’s elevation of the ethical use of its platform to the C-suite, and Sales Cloud’s accessibly to visually impaired workers. In Southwest Airlines’ customer-service contact centers, roughly one in 10 employees use accessibility tools. The highlight of day three was a fireside chat between Salesforce Co-CEO Marc Benioff and President Obama, who discussed his current activities including his foundation. President Obama advised the audience to “be kind, be useful.” Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for
Flash ReportAmazon Opens Pop-Up Store on Chinese E-Commerce Platform Pinduoduo Coresight Research November 26, 2019 Executive SummaryOn November 25, 2019, Amazon opened a pop-up store on Pinduoduo, which it will operate until the end of December, according to the company. Amazon’s pop-up storefront features 1,000 overseas products for Black Friday promotions, and consumers can browse the deals on the Pinduoduo app. Amazon closed its China domestic marketplace earlier this year, but the company continues to operate its cross-border e-commerce and cloud business. Amazon recently launched its cross-border e-commerce mini program on WeChat. The partnership gives Amazon access to Pinduoduo’s user base in lower tier markets and helps the Pinduoduo to expand its premium product offerings. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for
Flash ReportAvery Dennison To Acquire Smartrac’s RFID Inlay Business for Approximately $250 Million Coresight Research November 26, 2019 Executive SummaryOn November 20, 2019, Avery Dennison announced it had signed a definitive agreement to acquire Smartrac’s Transponder (RFID Inlay) division for €225 million ($248 million). The acquisition is expected to close within a few months. Smartrac’s Transponder division is a leader in the development and manufacture of RFID products and expects to generate 2019 global revenues of approximately $140 million. The business complements Avery Dennison’s Intelligent Labels platform, expands its existing product portfolio, enhances the company’s R&D, manufacturing and sales capacity, and increases its RFID offerings. It will also help Avery Dennison expand into a variety of end markets, reach customers in the industrial and retail segments, and expand into new channels. The acquisition should increase Avery’s global scale and presence and increase its revenues by about 45% to $450 million annually. The company expects to fund the transaction with existing cash and credit facilities. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for
Question of the WeekWhere Do US Shoppers Buy CBD Products? Coresight Research November 25, 2019 QUESTION OF THE WEEK: Where Do US Shoppers Buy CBD Products? Specialist CBD/hemp stores are the most popular destination for purchasing CBD or hemp products in the US, with nearly half of CBD/hemp product users buying through these stores, according to a new Coresight Research survey. Mainstream formats such as beauty retailers and department stores are much less popular. This document was generated for
Insight ReportHoliday 2019: Black Friday—Calendar Shift Prompts US Retailers To Pull Deals Forward Coresight Research November 25, 2019 Reasons to ReadIn our preview of Black Friday 2019, We consider the impact of the short holiday calendar in 2019 for both retailers and consumers, as well as detailing key insights on the following topics: Black Friday promotions at selected retailers, including Amazon, Kohl’s, Target and Walmart Consumers’ preference for when to shop for holiday gifts Online revenue forecasts for Thanksgiving, Black Friday and Cyber Monday in the US The impact of tariffs and trade uncertainty on US retailers Click here to read Coresight’s coverage on US holiday retail and gain key retail insights for 2019 and prior years. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for
Insight ReportUlta Beauty vs. Sephora: Assessing Loyalty Reward Programs and the Buying Behaviors of Beauty Shoppers Coresight Research November 25, 2019 Reasons to ReadIn this report, we assess the success of two dominant US retail chains, Ulta Beauty and Sephora. We offer an overview of the two retailers and compare their tiered loyalty programs. We also discuss how, by leveraging consumer data, Ulta and Sephora are employing artificial intelligence and augmented reality tools to create personalized shopping experiences that will drive customer engagement. Using consumer survey data, we explore the beauty buying habits of both retailers’ shoppers in the US, covering: Retailer preference Average monthly spend on beauty products Brand selection and beauty-product purchase drivers Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for
Event CoverageSalesforce Dreamforce 2019: Top 10 Insights from Day 2 Coresight Research November 25, 2019 Executive SummaryThe Coresight Research team attended Salesforce’s Dreamforce 2019 in San Francisco from November 19 to 22. In this report, we highlight 10 key insights from the second day of the conference: Commerce Cloud was the centerpiece of day two. The platform is expected to receive more than 1 billion visitors in November 2019, up 40% from the prior year. Salesforce’s offerings for commerce sites span the gamut from predesigned templates to a customizable programming environment, which the company calls “clicks to code.” Salesforce’s Einstein AI (artificial intelligence) platform has enabled new functionality—Einstein Designer data influences new product designs, and product recommendations “complete the set.”. Customer testimonials included: Travelex, which is running a “headless commerce” platform with a website and app to offer a currency-exchange service. Kellogg’s, which offers a B2B app that operates like a consumer app and uses gamification to drive sales. L’Oréal, which uses Salesforce’s technology and AI globally as part of its ambition to be the world’s first beauty tech company. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for
Analyst CornerWeinswig’s Weekly—November 24, 2019 Coresight Research November 22, 2019 Executive SummaryNovember 24, 2019 This week’s note “From the Desk of Deborah Weinswig” looks at the declining importance of Black Friday as holiday shopping spreads throughout the year. In the news this week: Kroger has partnered with vertical farming startup Infarm to install hydroponic systems to grow produce on site at 15 of its Quality Food Centers (QFCs). John Lewis and Waitrose are trialing a new experience concept in the John Lewis Southampton store, including stay-and-play gadget areas and short courses on photography, barista skills, wreath-making and modern calligraphy. Burberry has partnered with WeChat owner Tencent to open a social retail concept store in Shenzhen that will combine social media and retail. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for
Insight Report“Store” Tour: Freshippo’s Immersive Art Supermarket Coresight Research November 22, 2019 Reasons to ReadWe explored Freshippo’s immersive new “supermarket” in Shanghai to discover how Alibaba’s supermarket chain is delivering New Retail experiences to appeal to China’s younger consumers. We outline our findings in this report, with the following highlights: The crossover between art and consumer goods The layout and products on sale at the “store” The brand’s motivations for creating this concept store Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for
Store TrackerWeekly US and UK Store Openings and Closures Tracker 2019, Week 47: TJX Expands Retail Footprint Coresight Research November 22, 2019 Reasons to ReadOur Weekly US and UK Store Openings and Closures Tracker reports on store closures, openings and bankruptcies. We cover: What is happening in retail in the US and UK this week Year-to-date 2019 major US and UK store openings and closures 2019 major US retail bankruptcies New non-store-closure news This week, there are highlights from Bloomingdale’s and Lululemon in the US and Vans in the UK. We also discuss quarterly store openings/closures settlements following the release of quarterly company filings this week. In the US, year-to-date announced closures have already exceeded the total we recorded for the full year 2018. So far this year, US retailers have announced 9,083 store closures and 4,059 store openings. Click here to view our full collection of Weekly US and UK Store Trackers. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for
Deep DiveCannabis Insights: The CBD Consumer Coresight Research November 21, 2019 Reasons to ReadCoresight Research’s survey of US users of CBD/hemp products reveals insights into the CBD boom. Among the areas covered by our survey are: Who uses CBD/hemp products, including by age group. What types of CBD/hemp products people use and how often they use those categories; we include demographic breaks for usage. Where they buy CBD/hemp products: which types of retailers and channels consumers buy from. How much they spend: we look at average monthly spend on CBD/hemp products, and discuss differences by age. Why people use CBD/hemp products, including demographic breaks. CBD/hemp users’ attitudes toward the category: we asked users about a range of issues related to CBD/hemp. Usage of marijuana by CBD/hemp users. Click here to download our free infographic for Cannabis Insights: The CBD Consumer. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for
Event CoverageSalesforce’s Dreamforce 2019: Top 10 Insights from Day 1 Coresight Research November 21, 2019 Executive SummaryThe Coresight Research team is attending Salesforce’s Dreamforce 2019 in San Francisco from November 19 to 22. In this report, we highlight 10 key insights from the first day of the conference: The major product announcement was Customer 360 Truth, which enables companies to combine customer data into a single record. Salesforce announced several products that leverage its Einstein artificial intelligence (AI) technology combined with voice recognition. Salesforce takes a proactive view on the ethics of AI, acting to prevent the deliberate or inadvertent use of its technology in ways that are harmful or discriminatory to others. Salesforce launches new apps with Apple and an app-development platform. We include selected Salesforce acquisitions in the appendix. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for
Insight ReportSingles’ Day 2019: Analyzing New Entrants, from Allbirds to Everlane Coresight Research November 21, 2019 Reasons to ReadFollowing Singles’ Day on November 11, 2019, we discuss the new entrants to Alibaba’s e-commerce platforms, which participated in the shopping holiday for the first time this year. Looking to penetrate the China market, these brands employed different strategies to promote their products and engage with consumers. This report covers the following key themes: The use of social media as a promotional tool, particularly in the beauty sector The trend in China of “consumption upgrade”, demonstrated in the parent-and-baby category The differing approaches of the personal care sector to product promotion, through price optimization and brand awareness The focus on consumer engagement by foreign brands—such as through interactive experiences Click here to read more Coresight coverage of Singles’ Day for 2019 and prior years. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for
Insight ReportCannabis Insights: The CBD Consumer—Infographic Coresight Research November 21, 2019 Our infographic focuses on the results of our US survey of people who use products containing CBD/hemp. Find the full report here. This document was generated for
Insight ReportCostco: A Timeline of Key Events Coresight Research November 20, 2019 Reasons to ReadCostco Wholesale Corporation (“Costco”) opened its first warehouse in 1983 in Seattle. By the end of 2019, the company operated over 780 warehouse stores, generated $152.7 billion in revenue in FY19 and is expanding internationally. Costco has focused on expanding its footprint by opening new stores in the US. The company is also working to expand internationally, with new outlets in China, Iceland, France and New Zealand. At the same time, Costco has stepped up its investment in e-commerce and omni-channel capabilities. Click here to read our full collection of Retailers’ Timelines. Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for
