Reasons to Read

Handling product returns is an ongoing challenge for home and home-improvement, with new considerations as e-commerce sales in the sector accelerate. We discuss seven measures that US home and home-improvement retailers use to manage their returns processes, including updates in light of increased e-commerce demand. We include examples from retailers including Home Depot, IKEA, Macy’s, Wayfair and Williams-Sonoma and innovators such as Position Imaging and Newmine.

Click here to read more about US home and home-improvement retail.

To read about US furniture and home furnishing e-commerce, click here.

CONTENTS

What’s the Story?

Why It Matters

Growing E-Commerce Sales Accentuate Returns Challenges

The Returns Challenge: In Detail

  1. Clearly Defined Return Policies
  2. Store Returns Services for Online Purchases
  3. Partnerships with Specialists
  4. “Returnless” Refunds
  5. Refund Now, Return Later Services
  6. Investment in AI, AR and VR
  7. Consolidating Return Shipments

What We Think

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Reasons to Read

In our New Retail in China series (formerly New Retail Briefing), we review the latest trends in New Retail, with a focus on major digital platforms and multichannel retail companies in China. We offer insights into recent news, with a focus on digitalization and strategic collaborations.

This month, highlights include Tencent’s launch of a centralized portal for brands and retailers’ WeChat mini programs. We also discuss the IPO prospectus filing from JD Logistics and the opening of a Tmall Luxury Pavillion store by Italian high-end shoe brand Santoni.

The appendix details the last 12 months of New Retail developments in China.

Click here to read the previous report in the New Retail in China series, which discusses Gucci’s launch of a flagship store on Tmall Luxury Pavilion and China’s growing domestic duty-free market, including the opening of JD.com’s first duty-free store, in Hainan province.

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We present Three Things You Need To Know on US Consumer Tracker: Rebound in Online Apparel and Beauty Purchases. Find the full report here.

  • The US Internal Revenue Service (IRS) kicked off the 2021 tax filing season on February 12 this year when it began accepting tax returns for 2020—a delay compared to the normal start in early January. The delay this year allowed the IRS more time to prepare for the Covid-19 Relief Bill, which took effect in the US in late December.
  • Each year, the IRS reports tax return filings and refunds on a weekly basis, until the April 15 deadline. Our US Tax Tracker reports will provide coverage on tax return filings at four-week intervals.

Click the image to read more about the topic.

Reasons to Read

This report provides select findings from Coresight Research’s March 1 survey of US consumers on their behaviors and expectations, with a focus on implications for retailers.

This report is available for free and can be accessed by registering for a free account.

We highlight selected findings from our weekly survey across three key topics:

  • What product categories respondents had purchased online and in-store in the past two weeks
  • Whether respondents are avoiding public areas —and which types of places they are avoiding
  • Which retailers respondents bought food and nonfood products from

Our full report is available to premium subscribers and includes further findings on shoppers’ current online spending habits and the retailers they shopped at.

Click here to view all of our weekly survey reports.

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Reasons to Read

Coresight Research’s March 1 survey provides a detailed update on US consumers’ behaviors, concerns and expectations amid the coronavirus crisis, with a focus on the implications for US retail.

Our tracker questions cover the following:

  • What product categories respondents had purchased in-store and online in the past two weeks
  • Which retailers respondents had bought food and nonfood products from in the past two weeks
  • What activities respondents have done in the past two weeks
  • Whether respondents are currently avoiding public areas—and which types of places they are avoiding

We also present findings and trend data on what consumers are buying more and less of than pre-pandemic.

If you do not have a premium subscription, you can access select findings in a complimentary abridged report.

Click here to view all of our weekly survey reports.

CONTENTS

What’s the Story?

What Shoppers Are Buying and Which Retailers They Are Buying From

What Consumers Bought In-Store and Online

Which Retailers Consumers Purchased Food and Nonfood Products From

What Shoppers Are Doing and Where They Are Going

Consumers Getting a Haircut or Grooming Service Reaches New High

Almost Eight in 10 Are Avoiding Public Places

Reviewing Trend Data in Current Purchasing Behavior

What Consumers Are Currently Buying More Of and Less Of

What We Think

Methodology

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Reasons to Read

Our weekly Earnings Insights reports feature highlights from recent management commentary at major US retailers within our Coresight 100 coverage list, as they report fourth-quarter 2020 earnings.

We condense what retail companies are reporting regarding the following key content:

  • Management commentary on demand trends in the fourth quarter (where reported)—including comparable sales growth, details on consumer demand by category or channel, and qualitative insights
  • The impact of the Covid-19 pandemic on recent performance
  • The outlook for demand, as reflected in revenue guidance or more qualitative commentary

This week, there are highlights from companies that reported in the week ended March 7, 2021—namely, American Eagle Outfitters, BJ’s Wholesale Club, Burlington Stores, Dollar Tree, Foot Locker, Gap Inc., Grocery Outlet Holding Corp., Kohl’s, Kroger, Nordstrom, Ross Stores, Target and Urban Outfitters.

Read the Earnings Insight 4Q20, Week 4 report here.

Click here to read the final report in the Earnings Insights 3Q20 series.

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Reasons to Read

In each report in the Weinswig’s Weekly series, Coresight Research CEO and Founder Deborah Weinswig reflects on a topical theme in retail. This week’s note “From the Desk of Deborah Weinswig” discusses two new retail ventures using Amazon’s “Just Walk Out” technology.

Each report also includes recent retail and technology headlines from Asia, Europe and the US.

This report is available for free and can be accessed by registering for a free account.

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Reasons to Read

Coresight 100 is our focus list of retailers, brand owners and retail-related firms, spanning Asia, Europe and the US. We profile each company, covering the following content:

  • Countries of operation and key product categories
  • Annual metrics—including revenues, operating margin and global store numbers
  • Our insights into the company’s operations, including consideration of headwinds and tailwinds
  • Business strategy
  • Recent company developments
  • The company’s current management team

As of February 2022, this company is no longer part of the Coresight 100 and this profile is no longer updated.

Click here to see our full Coresight 100 list and related reports.

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Reasons to Read

Our Weekly US and UK Store Openings and Closures Tracker reports on store closures, openings and bankruptcies. We cover:

  • A week-by-week comparison of store openings and closures in the US and UK year to date in 2021
  • What is happening in retail in the US and UK this week
  • Year-to-date 2021 major US and UK store openings and closures

This week, there are highlights from Amazon, Bath & Body Works, Bob’s Discount Furniture, Casper Sleep, Dick’s Sporting Goods, Hudson, Macy’s, Paper Source, Payless, Sprouts Farmers Market, TJX Companies and Victoria’s Secret in the US and Amazon, Sainsbury’s, Tesco and Thomas Pink in the UK.

Click here to view our full collection of Weekly US and UK Store Openings and Closures Trackers.

Complementing our weekly report, the Coresight Research Retail Store Databank offers our premium subscribers access to openings and closures data from 2012 to 2021 year to date, filterable by sector and year. Click here to view.

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Reasons to Read

This monthly series tracks several major macroeconomic indicators and their likely effect on US retail sales. We analyze the latest available data, as of the end of February 2021.

This report includes discussion of the following 10 indicators:

  1. Unemployment rate
  2. Labor force participation rate
  3. Disposable income
  4. Average hourly wages
  5. Consumer sentiment
  6. Savings rate
  7. Gas prices
  8. Interest rate
  9. Housing starts
  10. Home price index

Click here to read the previous report in this series.

Coresight Research’s monthly reports keep you up to date on US, UK and China retail sales, US retail traffic and in-store metrics and key global consumer indicators. Click here to view our full collection of Monthly Reports.

Complementing our monthly reports, the Coresight Research US Retail Sales Databank brings together retail sales data to help you understand the scale and trajectory of US retail.

Contents

What’s the Story?

Why It Matters

Leading Indicators of US Retail Sales: In Detail

Indicators Overview

The Job Market

Income, Savings and Sentiment

Housing

What We Think

Implications for Brands/Retailers

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Reasons to Read

Our monthly US Store Tracker Extra report supplements the Weekly US and UK Store Openings and Closures Tracker reports with additional insight, including retailer-level data on square footage and closures and openings as a percentage of total store base.

This report also offers a comparison between year-to-date announced closures and openings at the end of each month in 2021 versus the comparable period in 2020.

Year-to-date data in this report is as of February 26, 2021 (corresponding to week eight in our Weekly US and UK Store Openings and Closures Tracker).

Click here to view our full collection of Weekly US and UK Store Openings and Closures Trackers and monthly US Store Tracker Extra reports.

The Coresight Research Retail Store Databank offers our premium subscribers access to openings and closures data from 2012 to 2021 year to date, filterable by sector and year. Click here to view.

CONTENTS

Store Tracker Extra: More Data Each Month

2021 Major US Store Closures: Proportion of Store Base and Square Footage

2021 Major US Store Openings: Proportion of Store Base and Square Footage

2021 Versus 2020: A Year-to-Date Comparison

US Retail Bankruptcies: 2021 Versus 2020

Other Major US Retail Opening Announcements in February 2021

 

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Reasons to Read

With heightened consumer focus on health and wellness in response to the Covid-19 pandemic, interest in the therapeutic benefits attributed to CBD has also spiked in the US. In this report, we discuss the following five key trends in the US CBD market:

  1. Increased regulation
  2. Consolidation in the CBD space
  3. CBD pet products
  4. Secondary Cannabinoids
  5. Celebrity Endorsements

Click here to read our beauty insights report on CBD and the future of health and wellness.

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Reasons to Read

Climate change is a global issue that is seeing increased interest from investors, customers and employees alike. In this report, we explore developments in environmental sustainability efforts globally, as well as how retailers can address their impact on climate change in the supply chain.

We discuss highlights from the US, including President Biden’s commitments to tackling climate change and the progress of selected major retailers in tackling climate change—namely, Amazon, LVMH, Macy’s and Walmart.

Click here to read more about Coresight Research’s EnCORE framework for environmental sustainability in retail.

Click here to view more Coresight Research coverage of sustainability.

Click here to view the Event Presentation.

CONTENTS

What’s the Story?

Why It Matters

Climate Change: In Detail

A New Paradigm: Co-operation Between Governments and Businesses

Major Retailers Focus on Addressing Climate Change

Amazon

LVMH

Macy’s

Walmart

Investors

What We Think

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Reasons to Read

Each year, the IRS reports tax return filings and refunds on a weekly basis, until the April 15 deadline. In this report, we look at what happened in the first week of the 2021 tax filing season, which started on February 12 this year.

  • Refunds are down compared to the same time last year, but up significantly compared to the first week of the 2020 filing season.
  • Filings are down compared to the same time last year, but up significantly compared to the first week of the 2020 filing season.
  • The IRS rolled out some new features, including making forms available in a range of languages besides English and allowances for charitable deductions under the Coronavirus Aid, Relief, and Economic Security Act (CARES) Act.

Click here to read our wrap-up report on the 2020 tax filing season.

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