2 minutesFree ReportEast-to-West Learnings: How Businesses Used Technologies To Navigate through the Coronavirus Crisis Coresight Research April 15, 2020 Adopting AI for medical consultations: JD.com launched a chatbot app that answers user enquiries related to the coronavirus, such as what to do when a family member has a fever, how to wear a surgical mask and how to disinfect the household, as well as providing general self-screening information. For complicated enquiries, the app transfers the user to customer service personnel. JD.com uses ChatBot to help with basic diagnosis Using drones and robotics for contactless deliveries: JD.com used drones and Level 4 (fully autonomous in a controlled area) self-driving delivery robots to transport goods to consumers amid the lockdown when some routes were closed. For highly impacted areas such as Wuhan, the robots worked as a contactless delivery vehicle: Customers were required to input specific codes into the robot upon its arrival in order to release their packages. JD.com’s self-driving delivery robot (left) and customers collecting parcel from the robot (right) Selling fresh produce via vending machines: Since the outbreak of the coronavirus, demand for fresh produce surged. Although consumers in China could still purchase vegetables from supermarkets, they had to be there early in the morning to ensure stock would be available; if they wanted to buy fresh produce online, shoppers had to reserve their delivery time slots one day in advance. Vending machines therefore increased in popularity with more diverse shopper demographics, as they offered an additional source of fresh vegetables. Fresh-produce vending machine in a community area in China This document was generated for
