Insight Report 5 minutes PremiumICSC Retail Innovation Forum: The New Role of the Physical Store in Digital-First Retail Coresight Research October 2, 2018 Executive SummaryThe Coresight Research team attended the Retail Innovation Forum in Amsterdam on September 26 and 27. The event was organized by the International Council of Shopping Centers (ICSC). Here, we feature the main takeaways from the talks held over the two days of the conference. Technology will play a key role in physical stores, where retailers will use computer vision and artificial intelligence (AI) to assist human employees in providing an enhanced shopping experience. Digitalization has changed the way consumers shop. Because the physical store is now just one of the channels available to shoppers, it must become both functional and experiential, a place to get personal advice and try products firsthand. Personalization is key to reaching today’s digital-first shoppers. The interaction between retailer and consumer needs to be based on the shopper’s preferences and it must be adapted to the environment—time and place—in which the shopper interaction occurs. This report is for paying subscribers only. Already a paying subscriber? Please log in to see the entire report.If you wish to learn more about our subscription plans and become a paying subscriber, click here. This document was generated for Other research you may be interested in: The 4-5-4 US Retail Calendar, 2024–252023 US Tax Tracker #2: IRS Issues $127.3 Billion in Refunds, Number of Returns Up by 10.6%10 US Consumer and Retail Trends 2024: Insights Presented at Lectra’s Ideation 2023US Back to School 2023: Channels and Retailers—Who Is Set To Capture Share?