Insight ReportCEO Brief: Agentic AI—Creating a Digital Workforce to Achieve Enormous Leaps in Efficiency Charlie Poon, Analyst Sector Lead: John Harmon, CFA, Associate Director of Technology Research August 27, 2025 Reasons to ReadDiscover how agentic AI is reshaping the digital workforce and unlocking powerful efficiencies for retail. Read this report to discover answers to these and other questions: What is agentic AI, and how does it surpass generative AI in enabling a digital workforce? How can agentic AI transform retail operations and customer communication to deliver a first-mover advantage? What cost and ROI considerations should CEOs weigh when deciding whether to adopt agentic AI? Companies mentioned in this report include: Amazon, Blue Yonder, Cimulate AI, Manhattan Associates, Salesforce and SAP. Data in this report include: comparison of GenAI and agentic AI capabilities; benefits of early vs. late adoption of agentic AI using the CORE Framework; a decision-making flowchart to assess agentic AI deployment potential. Discover more: Dive deeper into strategies for implementing agentic AI in retail in our Playbook report. Check out the analyst video that accompanies this research: AI Research Insights: Premium Subscriber Briefing Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: Positive Sentiment Trend Comes to an End; Kohl’s Leads in Department Store Shopping: US Consumer Survey InsightsAnalyst Corner: Are You Ready for the Future of Physical Retail? Three Trends in US Retail Real Estate, with Anand KumarPositivity About Personal Finances Continues; Walmart Leads Mass Merchandisers and Warehouse Clubs: US Consumer Survey InsightsAgentic Commerce: How Retailers Can Employ OpenAI’s Agentic Commerce Protocol To Unleash a True AI Shopping Agent
