The last 16 months have impacted the way consumers shop permanently, with the rise of e-commerce presenting a particular challenge for how retailers manage returns. As the world settles into a new normal, New Retail is set to stick, and retailer strategies to reduce and manage returns effectively during the holiday season will be even more important to protect the bottom line. On Tuesday, June 29, Deborah Weinswig, CEO and Founder of Coresight Research, Navjit Bhasin, CEO and Founder of Newmine, and Diane Randolph, Newmine Advisor and former CIO at Ulta, will present insights about returns in the current retail landscape and provide recommendations for retailers ahead of holiday 2021, focusing on:

1. Learnings from holiday 2020
2. How New Retail and BORIS (buy online, return in-store) add complexity to the returns issue and how technology can help mitigate potential roadblocks
3. Why now is the time to act in order to ensure the best holiday experience for your customers
4. How reducing returns can improve peak 2021 performance