Event Coverage 11 minutesRegister for Free AccessNRF 2021 Day Two: Leveraging Technology To Engage Consumers and Empower Employees Coresight Research January 14, 2021 What's InsideNRF 2021, the annual “Retail’s Big Show” event hosted by the National Retail Federation (NRF), is taking place virtually over six days between January 12 and 22. The Coresight Research team presents our 10 key insights from day two of the event, which focused on how retailers can benefit from using data, artificial intelligence and voice commerce to appeal to consumers in the new environment. Sustainability and social responsibility also emerged as key themes. Click here to read our insights from the first day of NRF 2021, which focused on new digital strategies, the importance of an agile supply chain and the growing value of loyalty programs amid the Covid-19 pandemic. Look out for our separate reports presenting key takeaways from the rest of the event. This report is available for free and can be accessed by registering for a free account. CONTENTS NRF 2021 Day Two: 10 Key Insights Retailers Can Leverage the “Data Explosion” To Enhance Customer Experiences and Loyalty Partnerships Can Take Retailers to the Next Level Data Analytics Provides Valuable Insights for Customer Engagement and Retention Voice Commerce Is Likely To Continue To See Strong Growth A Focus on Sustainability Is Table Stakes Social Responsibility Has To Be a Strategy, Not a Response To Lead Effectively, Retail Executives Must Work with Experts and Embrace Innovation AI Is an Essential Component of the Modern Store Keeping Employees Connected and Safe Drives an Effective Workforce Reflecting the Demographics of the New Consumer in the Workforce Is a Necessity Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: Weinswig’s Weekly: Announcing a New Research Product for Coresight Research SubscribersStore Openings and Closures 2023 Review and 2024 Outlook: US and UK Store Tracker Extra—InfographicWeekly US and UK Store Openings and Closures Tracker 2023, Week 20: US Closures Up by Three-Quarters vs. 2022US Consumer Tracker: Consumers Move Grocery Shopping Online