Event CoverageInsights from the Second Alibaba ONE Business Conference: Customer Acquisition, Product Innovation and Organization Digitalization Coresight Research December 20, 2019 Executive SummaryThe Coresight Research team was in Hangzhou on December 18 for the second Alibaba ONE Business Conference. Here’s what we heard from Alibaba and other companies: There is no division between online and offline, according to Daniel Zhang, Executive Chairman and CEO of Alibaba Group: Digitalization helps businesses connect the two channels to better serve consumers. Alibaba’s innovative digital ecosystems help businesses acquire new customers. Tmall Intelligence Center (TMIC), Tmall’s dedicated research and development arm, helps brands and retailers launch new products to stay competitive. Alibaba’s workplace app, Ding Talk, aims to help businesses digitalize business operations to improve efficiency. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for Other research you may be interested in: Seasonal Shopping, 2Q25—Expectations for Easter, Memorial Day, Mother’s Day, Father’s Day; Plus, Holiday 2025 Plans: US Consumer Survey Insights ExtraConsumer Sentiment Unpacked—Higher-Income, Younger Consumers Are Most Optimistic: US Consumer Survey Insights ExtraNextGen 2025 Highlights: Coresight Research Premium Subscriber Call, July 2025Economic and Financial Sentiment Stabilizes: Weekly US Consumer Sentiment, Week 14, 2025—Infographic
