Shoptalk Fall 2024 Day Three: Tech and Personalization Power the Store Experience and Foster Customer Loyalty

What's Inside

Dive into our insights from Shoptalk Fall 2024! The conference, which took place in Chicago, Illinois, during October 16–18, 2024, explored the latest trends, innovations, challenges and opportunities in the retail industry.

In this report, we present highlights from the third and final day of Shoptalk Fall 2024, covering unified commerce, personalization, the customer experience, applications of GenAI (generative artificial intelligence) and more.

Coresight Research is a research partner of Shoptalk Fall 2024.

Companies mentioned in this report include: Bain Capital Ventures, Build-A-Bear Workshop, Dermalogica, Ever/Body, KEEN Footwear, McDonald’s Corporation, PetSmart, Studs, ThredUp, Ulta Beauty, The Wendy’s Company

Other relevant research:

• Access all of our coverage of Shoptalk Fall 2024 and look out for our upcoming wrap-up report to reflect on all our learnings from the entire conference this year.
• From Omnichannel to Unified Commerce: Elevating Cross-Channel Customer Experiences to the Next Level
• All Coresight Research coverage of GenAI in retail
• Visit the Coresight Research Retail Technology Hub to explore reports, data and competitive landscapes on technology.