Flash ReportSalesforce to Acquire Field-Service Management Software Maker ClickSoftware for $1.35 Billion Coresight Research August 8, 2019 Executive SummaryOn August 7, 2019, Salesforce announced the signing of a definitive agreement to acquire field service management company ClickSoftware for $1.35 billion in cash and stock. ClickSoftware offers field service management solutions that use advanced technologies including artificial intelligence and the Internet of Things to improve efficiency, increase effectiveness and enhance customer experiences. Salesforce expects the acquisition to enhance its service cloud business by empowering service employees from contact center to field, to deliver more connected, intelligent customer service. The acquisition is expected to close during Salesforce’s fiscal third quarter ending October 31, 2019, subject to customary closing conditions. The announcement comes a week after the acquisition of analytics platform Tableau for $15.7 billion, which closed on August 1. Please Login to read the full report. Not a member? To access this content for free, register for a free account. This document was generated for Other research you may be interested in: Weekly UK Store Openings and Closures Tracker 2025, Week 33: River Island Confirms Store Closures; Claire’s UK Files for AdministrationNew Technologies to Drive Retailer-Supplier Collaboration: Insights Presented at NACDS Annual Meeting 2025Recent Conference Insights, from World Retail Congress to ICSC Las Vegas: Coresight Research Premium Subscriber Call, June 2025US Department Stores Show Signs of Improvement: Is the Reset Working?
