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Salesforce to Acquire Field-Service Management Software Maker ClickSoftware for $1.35 Billion

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Coresight Research

Key Points

On August 7, 2019, Salesforce announced the signing of a definitive agreement to acquire field service management company ClickSoftware for $1.35 billion in cash and stock.

  • ClickSoftware offers field service management solutions that use advanced technologies including artificial intelligence and the Internet of Things to improve efficiency, increase effectiveness and enhance customer experiences. 
  • Salesforce expects the acquisition to enhance its service cloud business by empowering service employees from contact center to field, to deliver more connected, intelligent customer service.
  • The acquisition is expected to close during Salesforce’s fiscal third quarter ending October 31, 2019, subject to customary closing conditions.
  • The announcement comes a week after the acquisition of analytics platform Tableau for $15.7 billion, which closed on August 1.
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