Deep DiveRetailTech: CRM Software—It’s All About the Customer Coresight Research July 22, 2021 Reasons to ReadCRM (customer relationship management) software is a powerful fundamental technology that enables retailers and other enterprises to automate and manage the entire sales and customer-support process. In this report, we explore CRM software in retail, including its benefits and functions as well as recent developments in the CRM space and key providers of the technology. This report is part of Coresight Research’s RetailTech series. Click here to read more Coresight Research reports on technology in retail. Contents (Click to navigate) What’s the Story? Why It Matters CRM Software: A Deep Dive Benefits for Retailers Functions of CRM Software CRM Market Size and Competitive Landscape CRM: A Background What We Think Already a subscriber? Log in You are currently viewing a preview of this report. Please select an access option to view the full report. Hide Options - Show Options + Get unlimited access to all our research with one of our subscription plans. View Subscription Plans or Contact us to purchase this report. Contact us ✕ This document was generated for Other research you may be interested in: Weekly UK Store Openings and Closures Tracker 2025, Week 48: M&S To Open Up to 500 New Food StoresWeekly US Store Openings and Closures Tracker 2026, Week 2: Saks Files for Bankruptcy; Macy’s To Close More Stores; Amazon Plans New SuperstoreAnalyst Corner: How Is AI Shaping MarTech?—Transforming Your Strategy via Agentic AI, with Manik BhatiaWeekly UK Store Openings and Closures Tracker 2025, Week 20: Asda Opens New Format; Skims Plans to Step into the UK in 2026
