Open for Business with Katie Finnegan, E-Commerce Expert: Innovating Toward Community in Brick-and-Mortar Retail

What's Inside

Part of the Coresight Research & Blue Yonder Open for Business webinar series, we present the transcript from our conversation with Katie Finnegan, Chief Consumer Experience and E-Commerce Officer at Rite Aid, on May 13, 2020. As business leaders are managing their companies through the coronavirus crisis, we are working to stay engaged with, and facilitate an open dialogue for, companies of all sizes. This webinar offered insights into retail challenges and technological innovations in the context of the coronavirus pandemic and beyond.

The discussion covered the following key topics:

• The appetite for innovation—including how retailers are quickly adjusting to better serve customers
• The changing nature of the workforce, shaped by Covid-19
• Value proposition and the role of the physical store

In addition, we reviewed responses from webinar attendees to a live poll around leveraging technology and forecasting demand. A Q&A session also prompted conversation around dark stores, on-demand manufacturing and data privacy.

Click here to watch the video recording of this webinar.

To register for future Coresight Conversations webinars, please click here.