What's Inside

Part of the Coresight Research & Blue Yonder Open for Business webinar series, we present the transcript from our conversation with Brad Burgess, Global Head of Corporate Affairs at JD.com, on April 29, 2020. As business leaders are managing their companies through the coronavirus crisis, we are working to stay engaged with, and facilitate an open dialogue for, companies of all sizes. This webinar offered insights into supply chain challenges and technological innovations in the context of the coronavirus pandemic and beyond.

In addition to detailing the history and radical strategies that underpin JD.com’s success, Burgess discussed the following key topics:

• The challenges in the supply chain presented by the Covid-19 outbreak and how JD.com was well positioned to handle them—including its operations during each Chinese New Year holiday
• The technological innovations used to combat supply chain issues—including omnichannel fulfillment and drones
• Dynamics of the workforce during the pandemic

In addition, we reviewed responses from webinar attendees to a live poll around supply chain pain points and demand forecasting. A Q&A session also prompted conversation around customer service, end-to-end logistics and east-to-west learnings. Burgess noted changes in Chinese consumer behavior and looked ahead to trends in a post-coronavirus environment, such as livestreaming.

Click here to watch the video recording of this webinar. To register for future Coresight Conversations webinars, please click here.