Event Coverage 6 minutesRegister for Free AccessNotes from Salesforce Connections 19: Enhancements to Customer 360 Platform to Help Retailers Personalize the Customer Experience Coresight Research June 21, 2019 Executive SummaryThe Coresight Research team attended Salesforce Connections 19, held June 17-19 in Chicago. The focus of the show was Salesforce’s Customer 360 platform (announced at Dreamforce in September 2018), which received a suite of enhancements and interconnected tools. Enhancements include the unification of customer data, audience segmentation, personalization everywhere and optimization from Salesforce’s Einstein artificial-intelligence platform. Updated tools include a new commerce web page designer, Heroku solution kits for developing cloud apps for e-commerce and an update MuleSoft accelerator, which helps integrate applications – all supported by testimonials and demos from customers Party City, Spalding and Land O’Lakes. Salesforce aims to create platforms and tools to connect customers and other stakeholders in a new way, creating human connections for great experiences. Please Login to read the full report. Not a member? Register for a free user account. This document was generated for Other research you may be interested in: The 50+ Woman: What She Needs from the Beauty and Wellness Industry2023 US Tax Tracker #1: IRS Issues $15.7 Billion in Refunds, Up by Almost Two-ThirdsEarnings Insights 3Q23, Week 3: Coty and Ralph Lauren Report Positive Sales Growth; Capri Holdings, Hanesbrands and Qurate Retail See Sales DeclineSigns of a Holiday Spending Ramp-Up Emerge: US Consumer Survey Insights 2023, Week 45