Event Coverage 6 minutesRegister for Free AccessNotes from Salesforce Connections 19: Enhancements to Customer 360 Platform to Help Retailers Personalize the Customer Experience Coresight Research June 21, 2019 Executive SummaryThe Coresight Research team attended Salesforce Connections 19, held June 17-19 in Chicago. The focus of the show was Salesforce’s Customer 360 platform (announced at Dreamforce in September 2018), which received a suite of enhancements and interconnected tools. Enhancements include the unification of customer data, audience segmentation, personalization everywhere and optimization from Salesforce’s Einstein artificial-intelligence platform. Updated tools include a new commerce web page designer, Heroku solution kits for developing cloud apps for e-commerce and an update MuleSoft accelerator, which helps integrate applications – all supported by testimonials and demos from customers Party City, Spalding and Land O’Lakes. Salesforce aims to create platforms and tools to connect customers and other stakeholders in a new way, creating human connections for great experiences. Please Login to read the full report. Not a member? Register for a free user account. This document was generated for Other research you may be interested in: Weekly US and UK Store Openings and Closures Tracker 2025, Week 1: Big Lots Set to Keep Some Stores Open in 2025Sustained Stimulus Measures Give Rise to Consumer Optimism: China Consumer Survey InsightsStore Tracker Extra: US Store Openings and Closures 2024 Review and 2025 OutlookUS CPG Sales Tracker: Homecare and Health Dominate at the Start of 2025